Direct Service Support Specialist

Catholic Charities of the Diocese of Wilmington•Princess Anne, MD

About The Position

This position is located in Princess Anne, MD. Catholic Charities of the Diocese of Wilmington is seeking a part-time Direct Service Support Specialist to work with clients of Bethany House, a 24/7 emergency shelter for families and individuals experiencing homelessness, to provide support, facilitate their physical and mental well-being, and help them with their transition to housing. The schedule for this part-time position may include days, evenings, overnights, and weekends, up to 28 hours per week, based on operational needs.

Requirements

High school diploma with one year of relevant work experience or equivalent combination of education and experience.
Demonstrated ability to respond to an emergency or crisis situation.
Ability to learn and administer First Aid and CPR.
Ability to use plain and simple language to communicate.
Proficient in keeping accurate records.
Ability to build trust and rapport with individuals from diverse cultural, socio-economic, and ethnic backgrounds.
Willingness to consent to and ability to pass a criminal background check in accordance with federal/state/local laws.
Commitment to the mission and values of Catholic Charities of the Diocese of Wilmington.

Responsibilities

Plans and assists with on-site individual and group activities.
Presents a positive adult role model for residents.
Supports residents with administration of medication.
Responds quickly in emergency situations.
Cultivates positive relationships with other shelter staff members and participates in all meetings and trainings.
Assists in providing safe, temporary housing for residents by maintaining building security, enforcing rules and regulations with consistency.
Orients new residents to the shelter and program.
Plans and prepares all meals and ensures the overall cleanliness of the shelter.
Adheres to appropriate staff/client professional boundaries.
Answers and responds appropriately to all incoming phone calls and monitors out-going resident calls.
Records in shift log and document unusual or problem behaviors or incidents.