Direct Service Provider

The University of Toledo • Toledo, OH

21h • $19

About The Position

The Direct Service Provider (DSP) position is highly complex and requires a
detailed knowledge of a multitude of disciplines including, but not limited to,
Financial Aid, Registrar, Student Accounts, Residence Life, Admissions, Dining
Services, Academic Advising, and Parking Services. The primary function of this
position is to operate in the spirit of advocacy on behalf of the student. The
DSP’s primary goal is to remove barriers to student success by helping the
student manage business-related University processes. The DSP must effectively
address student concerns and requests, while proactively anticipating additional
issues. The DSP often provides coaching to empower the student to take the
appropriate steps toward problem resolution. The DSP is responsible for:
responding to in-person, telephone, and email inquiries; processing
registrations, drops, withdrawals, transcript requests, and enrollment
certifications; evaluating financial aid eligibility and student accounts;
referrals and advising related to military education benefits and advising
students on policies and procedures applicable to financial aid, registration,
admissions and billing/student accounts processes.

Requirements

• Requires a bachelor’s degree or five years of direct customer service experience in financial aid, registration, student accounts, or other customer service related fields.
• Requires excellent communication and customer service skills, as well as strong organizational skills and attention to detail.
• Requires the ability to work independently and as a team member.
• Requires a strong work ethic and a history of exceptional customer service.

Responsibilities

• responding to in-person, telephone, and email inquiries
• processing registrations, drops, withdrawals, transcript requests, and enrollment certifications
• evaluating financial aid eligibility and student accounts
• referrals and advising related to military education benefits
• advising students on policies and procedures applicable to financial aid, registration, admissions and billing/student accounts processes

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees