Direct Service Provider Training Lead

Sample Supports•Fort Collins, CO

3d•$24•Onsite

About The Position

At Sample Supports, we believe that high-quality care starts with confident, capable teams. We're hiring a Direct Service Provider Training Lead to guide, mentor, and support our frontline staff in delivering exceptional services to individuals with developmental disabilities. In this role, you'll provide hands-on training and real-time support to direct care providers in the day program setting. You’ll ensure staff feel prepared, supported, and aligned with agency values while helping to strengthen behavioral skills, safety practices, and program implementation. You’re not just experienced—you’re approachable, encouraging, and capable of turning daily challenges into learning moments. You understand the importance of modeling strong behavioral skills, clear boundaries, and a trauma-informed approach. You’re the go-to person for new hires, and you help make others better at what they do. We’re not your average human services agency. We invest in our people, challenge outdated systems, and create real opportunities for clients and staff alike. As a Training Lead, you’ll play a vital role in shaping the quality and integrity of our day programs while developing leadership skills that will serve you for years to come.

Requirements

Must be at least 21 years of age
Completion and ongoing competency in all Sample Supports trainings (including NVCI physical management)
Proven ability to work independently, remain calm under pressure, and support others in the moment
Reliable transportation and eligibility to transport clients
Strong track record of timely documentation, tracking, and administrative follow-through
Physically able to meet the demands of the role, including crisis intervention if needed

Nice To Haves

Bachelor’s degree strongly preferred

Responsibilities

Deliver direct, on-the-job training to new and existing direct care providers
Model implementation of behavior plans, safety protocols, and client expectations
Support staff through real-time coaching during behavioral escalations and challenging scenarios
Ensure all client documentation (ISSP updates, incident reports, QA assessments) is complete and timely
Provide direct support to clients as needed, including during transitions and daily activities
Monitor and assist with scheduling and on-site coverage
Maintain open communication with the Program Manager and other leadership team members
Help ensure high standards of service delivery and program quality
Provide ongoing progress updates and staff performance feedback as requested
Respond to urgent needs in the field, including behavioral escalations, medical incidents, or emergencies
Support a positive, collaborative team environment where staff feel confident and capable
Uphold and model Sample Supports’ commitment to safety, consistency, and respect for all individuals

Benefits

Flexible Paid Time Off
Medical Insurance including Dental and Vision
Postpartum Wellness Package
Hospital Indemnity Benefit
Flexible Spending & Dependent Care Accounts
Monthly Employer Contribution to Dependent Care Accounts
Accident & Short Term Disability Insurance
100% Employer Paid Life & Voluntary Term Life Insurance
Pet Insurance
Mileage Reimbursement
Cell Phone Reimbursement
Discounted Cell Phone Plans
401k With Up to 4% Match
Employee Assistance Program with Free Mental Health, Legal, and Financial Resources
Monthly Wellness Seminars
Paid Professional Development & Certification Opportunities
Free Clinical Supervision for Qualified Degrees
Annual Anniversary Gifts & Celebrations
Bonus Opportunities for All Positions
Dream Project - See Our Dreams Here!
5 & 10 Year Anniversary Trips - See the Trips Here!
Virtual Sleep Training & Night Nanny Services for Eligible Parents
Weekly Meal Services for Eligible New Parents
Supplemental Parental Leave Pay for Qualified Employees