Direct Sales Supervisor (Hybrid - Kansas City)

Farmers Insurance•Kansas City, KS

13d•$70,640 - $125,750•Hybrid

About The Position

We are Farmers! We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. Workplace: Hybrid ( #LI-Hybrid ) Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.Job Summary The Direct Sales Team at Farmers Insurance is a high-performing Sales organization, helping customers protect their most valuable personal property in a contact center environment. We provide a consultative approach to insurance sales by taking the time to understand each customer's insurance needs and present options best suited for them. The Direct Sales channel is a key growth engine for Farmers Insurance; this team is gearing up for expansion, and pursuing operational excellence, innovation, and efficiency to empower the team as we grow. We're looking for results-driven, enthusiastic Sales Leaders to join our Direct Sales team. In this role, you will lead an assigned team of Sales Representatives to effectively sell personal lines products to direct inbound prospective customers. You'll focus on continuous improvement of customer experience, team performance and company results by leveraging operational resources to analyze and evaluate data and taking action. You'll consistently provide feedback and coaching to employees regarding their performance and regulatory compliance, while building strong morale and engagement among your team. Success in this role will lead to continued growth in your sales leadership career!

Requirements

Highly effective sales skills- you pursue goals relentlessly and empower your team to do the same. You have a proven track record of exceeding sales targets.
A passion for leading, developing, and coaching Sales talent at all career levels- you create a high level of team engagement, understand the professional aspirations of your direct reports, and can effectively have crucial conversations and lead the team through business changes as needed
High standards of operational expertise- you understand contact center fundamentals and metrics, learn new systems easily, and can stay organized and focused in a dynamic environment
Strong business acumen and a sense of entrepreneurship- you're proficient in Excel and can interpret reporting dashboards and calculations related to the sales funnel & metrics, and can clearly communicate goals and metrics to your team
P&C or Personal Lines License required
Education - High School diploma or equivalent; bachelor's degree preferred
Minimum of 3 years in Personal Lines sales, preferably in a call center environment; or equivalent experience in retail sales
Leadership & supervisory skills, including experience with mentoring and coaching Sales professionals at various levels in their career
Excellent analytical and statistical skills
Strong PC and software skills required

Responsibilities

Supervise a team of Sales Consultants by developing staff performance and skills via strong leadership, coaching, motivation, and recognition
Monitor multiple systems to qualify risk and ensure risk is placed with proper carrier
Monitor all aspects of team performance, including but not limited to, sales performance, customer experience, work product quality, efficiency, attendance and compliance with established company and regulatory guidelines
Identify process and performance deficiencies and recommend a course of action to improve sales and resolve operations problems for our team. Implement corrective action as needed
Ensures individual continuing education requirements are maintained on all Property & Casualty lines of business
Stay current on the latest underwriting guidelines for various carriers and products
Investigate and resolve escalated customer issues.
Interpret and communicate procedural and regulatory changes to assigned staff.
Compile periodic and ad hoc reports and analyses as required

Benefits

Farmers offers a competitive salary commensurate with experience, qualifications and location.
401(k)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance