Direct Sales Manager

I3 Broadband LLC•East Dundee, IL

About The Position

The Direct Sales Manager will oversee and lead the activities of the Residential Direct Sales Department for assigned region of the i3 Broadband Fiber Footprint.

Requirements

Bachelor’s degree in Business, Business Administration, or related field, and/or equivalent record of sales or leadership experience required.
Minimum of 3 years of sales experience required. Previous experience in Door-to-Door role preferred.
Excellent verbal and written communication skills.
Excellent sales and customer service skills with proven negotiation skills.
Strong supervisory and leadership skills.
Excellent organizational skills and attention to detail.
Proficient with Microsoft Office Suite, smartphones, tablets, and other related software including CRM
Ability to complete documentation accurately and timely.
Employees are required to hold a valid driver’s license and maintain a driving record that complies with company insurance requirements and active personal auto insurance in place.
Employment is contingent upon successfully passing a criminal background check and a motor vehicle records review.
Reliable transportation is essential for this role.
Ability to work outside for extended periods in any season and during inclement weather.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 40 pounds at times.
Must be able to be in the field side by side with sales reps while they are working in their assigned territories.
Availability to work evenings and weekends.

Nice To Haves

2+ years of Sales Supervisor or Management experience preferred.

Responsibilities

Leads by example as a high-energy, field-focused sales leader
Recruits, hires, and onboards Residential Sales Representatives
Develops and implements structured onboarding and training programs for new hires
Identifies individual and team training gaps and implements targeted development plans
Conducts regular performance evaluations and provides timely, constructive coaching
Develops and implements Sales Success Plans to drive accountability and results
Oversees third-party D2D vendors, including onboarding, turf assignments, and sales activity
Develops and executes territory and competitive strategies to maximize sales productivity
Establish documents, and standardize sales and operational processes across assigned region
Demonstrates strong communication, field evaluation, and real-time coaching skills
Maintains a strong presence in the field with the sales team to build camaraderie and credibility, including weekly time spent coaching, assisting, and training representatives
Motivates and drives the sales team to meet or exceed quotas
Reviews and analyzes sales and operational reports to project performance, determine profitability, and identify market opportunities
Identifies and analyzes customer feedback to help guide sales efforts and improve customer experience
Assigns territories and sets quotas using data and performance insights
Conduct regional sales meetings as needed and actively participate in full-team sales meetings.
Collaborate with leadership to develop sales offers, quotas, and strategies
Partners with cross-functional departments to resolve operational issues impacting sales performance
Resolves customer complaints, staffing challenges, and other issues affecting sales operations
Prepare sales forecasts and monitors expenses
Represents the company at community events, chamber meetings, and industry associations
Performs other duties as assigned