Direct Line Motability Claims Handler

Direct Line Group • Liverpool, TX

2d • Hybrid

About The Position

Direct Line Motability Claims Handler Liverpool – Hybrid (2 days a week in the office) Full Time, Permanent Position Direct Line is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of Direct Line or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best. What you’ll be doing Reporting directly to the Claims Team Leader, you'll Support customers and third parties through their claims journey, ensuring fair outcomes and settlements. Manage both injury and non-injury motor claims within your Claims Licence level. Investigate policy and legal liability, making enquiries and liaising with internal and external suppliers. Handle customer and claimant interactions efficiently, ensuring high service standards. Register and progress claims within your designated authority, following established procedures. Allocate case reserves within your agreed Claims Licence. Refer claims outside your authority level promptly through the agreed referral process. Assess claims to identify potential issues and involve relevant teams to minimise risk. Arrange repairs, replacements, and services using approved suppliers. Maintain strong relationships with our Legal Panel to control indemnity spend. Identify and escalate potential fraud or policy indemnity concerns. Provide telephony support to operational teams when needed. Continuously develop your skills, apply best practices, and uphold DLG’s values. Ensure compliance with DLG’s excellence standards, legal, and regulatory requirements. Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office. What you’ll need Proficiency in managing claims through the entire process, from initial reporting to resolution, including documentation, evaluation, and settlement Knowledge of insurance regulations, best practices, and legal requirements related to handling claims, including those involving fraud Proficiency in managing and prioritising a caseload, including allocating case reserves, following established standards and procedures DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best. It could be within our broad Tech & Data roles or perhaps with the people-centric Customer Services & Claims team. Your expertise might be best suited to a financial or HR or legal route. Or your skillset makes you a perfect fit for our Auto Services function. The one thing they share? When you work here, the support you get goes beyond the day-to-day. We’ve got some of the most well-known names under our umbrella. From Direct Line and Churchill to Green Flag, Darwin and Privilege. So, whatever your skills or experience, there’s a place for you at DLG. You could be starting out in your career, taking the next exciting step or simply looking for a change. Here, we’ll ensure that you have the capacity to truly own your development while feeling confident you’re making your mark.

Requirements

• Proficiency in managing claims through the entire process, from initial reporting to resolution, including documentation, evaluation, and settlement
• Knowledge of insurance regulations, best practices, and legal requirements related to handling claims, including those involving fraud
• Proficiency in managing and prioritising a caseload, including allocating case reserves, following established standards and procedures

Responsibilities

• Support customers and third parties through their claims journey, ensuring fair outcomes and settlements.
• Manage both injury and non-injury motor claims within your Claims Licence level.
• Investigate policy and legal liability, making enquiries and liaising with internal and external suppliers.
• Handle customer and claimant interactions efficiently, ensuring high service standards.
• Register and progress claims within your designated authority, following established procedures.
• Allocate case reserves within your agreed Claims Licence.
• Refer claims outside your authority level promptly through the agreed referral process.
• Assess claims to identify potential issues and involve relevant teams to minimise risk.
• Arrange repairs, replacements, and services using approved suppliers.
• Maintain strong relationships with our Legal Panel to control indemnity spend.
• Identify and escalate potential fraud or policy indemnity concerns.
• Provide telephony support to operational teams when needed.
• Continuously develop your skills, apply best practices, and uphold DLG’s values.
• Ensure compliance with DLG’s excellence standards, legal, and regulatory requirements.

Benefits

• 9% employer contributed pension
• 50% off home, motor and pet insurance, plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed