Direct Lending Officer - 16544_NM

Flagstar Bank • Santa Fe, NM

424d • $51,000 - $68,000 • Onsite

About The Position

The Direct Lending Officer at Flagstar Bank is responsible for providing exceptional customer service during the mortgage home loan origination process. This role involves establishing and nurturing customer relationships, originating mortgage loans, and ensuring compliance with industry regulations. The Direct Lending Officer plays a crucial role in achieving sales goals and enhancing customer loyalty, contributing to the growth of the bank's customer base.

Requirements

• 1 year of experience in the Direct to Consumer origination business preferred.
• Must comply with all requirements set forth in the SAFE Act, including background checks and obtaining a unique identifier for the NMLS.
• Some business or professional experience is ideal.
• Sales experience is preferred but not required.
• Excellent written and verbal communication skills.
• Comfortable speaking to customers over the phone.
• Desire and willingness to call on prospective and existing clients for sales opportunities.
• Knowledge of customer service principles and processes.
• Excellent customer service skills.
• Excellent organizational skills.
• Strong computer skills, including proficiency in MS applications and experience with laptop technology.

Nice To Haves

• Sales experience
• Business or professional experience

Responsibilities

• Originate mortgage loans that meet Flagstar Bank's credit and underwriting requirements.
• Perform all origination tasks in accordance with industry and regulatory guidelines and requirements.
• Achieve sales and referral goals by developing a unique customer experience.
• Refer clients to other Flagstar business partners for additional financial products and services.
• Answer calls from the queue and follow up on internet leads, making outbound calls as necessary.
• Proactively seek ways to develop and expand customer relationships to achieve departmental and personal goals.
• Meet monthly goals, including applications taken, lead conversion rates, applications closed, and call volume.
• Provide status updates and assist processing with the collection of trailing borrower documentation needed for loan processing and closing.
• Facilitate communications with borrowers and real estate agents, keeping both informed throughout the process.
• Attend required production meetings and complete all necessary training.
• Ensure compliance with applicable federal, state, and local laws and regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed