Direct Express Operations Control Support Specialist
About The Position
Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Direct Express Operations Control Support Specialist What does a successful Direct Express Operations Control Support Specialist do at Fiserv? You will ensure that all operational processes—such as card production, fulfillment, call center performance, dispute resolution, fraud monitoring, and compliance adherence—run seamlessly in a steady-state environment. The role involves monitoring control operating effectiveness and key performance indicators, troubleshooting operational issues, and collaborating with internal teams and external vendors to resolve problems quickly.
Requirements
- Bachelor’s degree in business, Operations, or related field.
- Risk, controls, regulatory assessment, internal audit, or commensurate experience surrounding risk and control frameworks and audit/assessment methodology
- Familiarity with regulatory frameworks (Reg E, AML) preferred.
- Basic understanding of ACH file transmissions and settlement flows.
- Exposure to fraud detection or dispute resolution workflows.
Responsibilities
- Perform monitoring and testing of key controls across assigned process areas
- Collaborate with banking partners as necessary to monitor, manage, and ensure compliance with established Service Level Agreements (SLAs), driving operational excellence and timely issue resolution
- Track call center service levels and escalate issues impacting customer experience.
- Identify issues and maintain accurate logs and assist in root cause analysis for recurring issues.
- Ensure adherence to Treasury, OCC, and AML requirements in operational workflows.
- Prepare and validate operational reports for internal and external stakeholders.
- Track KPIs such as card activation rates, transaction success, and call center metrics.
Benefits
- Fuel Your Life program to support physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points used for rewards.
- Eight Employee Resource Groups to foster a collaborative culture.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Retirement planning and discounted shares with the Employee Stock Purchase Plan.
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program.
- Paid parental, caregiver, and military leave.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
