Transcon Direct Delivery Agent Tuesday-Saturday 8:00am-5:00pm

Expeditors•Bensenville, IL

3d•$20 - $28

About The Position

Scope of Position: To ensure that TRANSCON customers are served from/in the managing branch; To support the TRANSCON Lead/Supervisor with meeting customer requirements for all inbound shipments and truck dispatching, while supporting other TRANSCON team members and management when needed. Operations: Knowledge to create Import files. Understand and use the Transcon DDL workflow and other tools to ensure shipments have the proper events in the files. Ensure to request appointments for shipments delivering to Consignees that need one if no appointment is needed. ADD no APR Ensure to update appointment once confirmed. APR no APT Ensure to update Expected Delivery date for shipments that do not need appointment based on arrival. ADD/AFD no XDD Dispatch shipments timely based on arrival and appointment. APT/XDD no ESD ESD no TBS/DOP TBS/DOP no TNF GPS loads and truck monitoring Ensure all paperwork, seals and GPS units are assigned prior to GPS shipments being picked up. Ensure Driver Checkins are correctly filled out by Expeditors and driver/s for all GPS loads. Ensure all HAWB’s and shipments are staged prior to arrival of trucks for pickup. Ensure all HAWB’s and shipments are loaded on the correct trucks by monitoring and tallying the loading of those trucks. Adherence to procedures as outlined in DLSOPS for customers. Escalation of problems to Management when necessary. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Meet KPI standards in accordance with the Company’s procedures. Must meet 52 hours of training yearly. Culture: Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary . Attend branch meetings and accumulate required number of training hours.

Requirements

Knowledge of the Chicagoland area.
Six months to one year related experience in Domestic operations.
Excellent oral and written communication skills
A proven history of providing exceptional customer service at all levels
Excellent organizational skills, time management skills in addition to a professional attitude
Great attitude and background based on compliments from customers and coworkers
Strong MS Office skills including Excel, PowerPoint, and OneNote

Nice To Haves

Operations/Industry Knowledge preferred

Responsibilities

Knowledge to create Import files.
Understand and use the Transcon DDL workflow and other tools to ensure shipments have the proper events in the files.
Ensure to request appointments for shipments delivering to Consignees that need one if no appointment is needed. ADD no APR
Ensure to update appointment once confirmed. APR no APT
Ensure to update Expected Delivery date for shipments that do not need appointment based on arrival. ADD/AFD no XDD
Dispatch shipments timely based on arrival and appointment. APT/XDD no ESD ESD no TBS/DOP TBS/DOP no TNF
GPS loads and truck monitoring
Ensure all paperwork, seals and GPS units are assigned prior to GPS shipments being picked up.
Ensure Driver Checkins are correctly filled out by Expeditors and driver/s for all GPS loads.
Ensure all HAWB’s and shipments are staged prior to arrival of trucks for pickup.
Ensure all HAWB’s and shipments are loaded on the correct trucks by monitoring and tallying the loading of those trucks.
Adherence to procedures as outlined in DLSOPS for customers.
Escalation of problems to Management when necessary.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Meet KPI standards in accordance with the Company’s procedures.
Must meet 52 hours of training yearly.
Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary .
Attend branch meetings and accumulate required number of training hours.