Direct Care Supervisor (2nd Shift) - ITR Program

WALKER INC•Needham, MA

1d•$24 - $26

About The Position

Since 1961, Walker Therapeutic & Educational Programs has been a trusted partner for children, youth, and families, navigating some of life’s most difficult challenges. Based in Needham, our mission is to nurture hope, build strengths, and develop lifelong skills in partnership with the children, youth, families, and communities we serve. We provide comprehensive, trauma-informed residential, educational, and clinical services to children and youth with complex social-emotional, behavioral, and learning needs, while supporting their families every step of the way. Through three specialized divisions—Residential & Educational Programs, Behavioral Health & Community-Based Services, and Walker Solutions—we deliver relationship-based care and capacity-building that makes a lasting difference. Today, we serve children, youth, and families from more than 150 communities across Massachusetts. Make a Difference Every Day—and Gain Skills You Can Use for Life As a Direct Care Supervisor at Walker, you'll work directly with children and youth who are navigating social, emotional, and behavioral challenges. You'll be part of a supportive, multidisciplinary team that helps youth feel safe, connected, and ready to grow. As your career continues to grow in the human services field, this is a chance to build valuable experience while making a real impact.

Requirements

Must be able to successfully pass and apply Therapeutic Crisis Intervention (TCI) training
Strong interpersonal and communication skills
Ability to remain calm and make safe decisions in high-pressure situations
Capacity to work effectively in a stressful and fast-paced environment
Ability to learn, retain, and apply principles taught in training and supervision
Physical stamina to participate in activities with children
Ability to stand, walk, and run for extended periods, perform frequent bending, stooping, stretching, lifting (up to 10 lbs.), sitting, stairs, typing, and looking at a computer screen
Strong written and verbal communication skills and computer experience is required
Ability to meet deadlines and follow through with multiple projects simultaneously
Ability to work flexibly and collaboratively as part of a team, including during times of high stress
Ability to transport clients in company vehicles
High School diploma or GED required
MAP Certification (must complete within 90 days of start date if not currently certified)
Experience working in a residential setting required
Obtain Elementary Education and Care (EEC) background check suitability
Must have reliable transportation
Valid MA driver’s license preferred

Nice To Haves

Bachelors Degree in related field
preferred supervisory experience in a residential setting
Previous experience working in a similar setting preferred

Responsibilities

Perform in a way that is aligned with the agency mission and core values. This includes but is not limited to services that are trauma informed, relationship based, family involved, developmentally focused, competence centered, and ecologically oriented.
Work as part of a multi-disciplinary team to further the emotional, behavioral and educational development of children in the ITR program.
In collaboration with ITR leadership, assess the structure and schedule and develop plans for supporting and training staff in planning and carrying out different parts of the schedule (meals, activities, homework, etc.).
Understand and adhere to licensing standards within the unit.
In collaboration with the ITR Program Director, support the Medication Administration Program (MAP) system and ensure program is following state regulations.
Communicate with the pharmacy and providers regarding any medication changes and proper paperwork is sent (orders, prescriptions, etc.) as needed.
In collaboration with ITR Program Director and ITR clinicians, increase staff’s understanding of and ability to develop, implement, and evaluate individual behavioral support plans for kids.
Work with unit leadership to increase the use of Therapeutic Crisis Intervention (TCI) philosophy and language including early intervention and de-escalation techniques in the day-to-day running of the program.
In collaboration with unit leadership, identify the strengths and areas of growth for individual staff members and teams of staff. The areas to be evaluated should include individual work with children, group management techniques, understanding of child development, work with families, and teamwork.
Attend Multi-Disciplinary Team meetings, and treatment meetings as needed, to discuss youth’s progress.
Proactively anticipate scheduling issues and work with ITR Program Director and campus leadership to ensure they are addressed.
Manage the activities schedule for ITR when on shift.
Work with campus supervisory team to identify issues in need of discussion for supervisor meetings.
Assist with communication across shifts (i.e. residential and overnight supervisors, ITR leadership, Res-Ed leadership etc.)
Coordinate with other supervisors to meet any needs that arise and support the entire campus with leadership and crisis support as needed, including being in the rotation for Supervisors Running Campus.
Participate in staff interviewing and hiring process as assigned.
Assist with conducting training and onboarding for staff as assigned.
Supervise direct care staff as assigned.
Additional duties as assigned