Direct Care Coordinator

Consumer Direct Care Network•Reno, NV

6d•$21 - $22•Onsite

About The Position

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. JOB SUMMARY Direct Care Coordinators coordinate and oversee schedules of caregivers and clients enrolled in Medicaid programs.

Requirements

Associates Degree preferred
Previous experience serving individuals with disabilities preferred
Combination of education and experience
The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties.
The noise level in the work environment is typical of that of an office.
Incumbent may encounter frequent interruptions throughout the workday.
The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Bilingual preferred in various locations

Responsibilities

Schedule caregivers to meet clients’ in-home care needs in compliance with regulations and Managed Care Organization (MCO) program rules
Assist with daily intake and referral processes to ensure positive business growth and development
Promote cohesiveness in the office environment
Support day-to-day operations and client advocacy
Collaborate with stakeholders regarding the delivery of services
Communicate effectively
Comply with applicable legal requirements, standards, policies, and procedures
Demonstrate dependability
Demonstrate effective problem solving and decision-making skills
Exhibit computer efficiency
Handle complex service programs and special projects
Maintain necessary skills and knowledge to coordinate workflow
Market services to referral sources
Monitor deliverables and ensure timely completion of projects
Participate in professional development and training activities
Prioritize and multitask effectively
Provide excellent customer service to internal and external clients
Represent the company at stakeholder meetings, health fairs, and provider fairs as needed
Staff new client referrals and open client shifts with available agency caregivers
Assist in hiring and recruiting new caregivers and processing new caregiver paperwork
Provide backup personal care services to Medicaid members in their homes as needed
Bilingual preferred in various locations
Other duties as assigned

Benefits

A rewarding career helping others
Fun and engaging work environment built on team unity
Job satisfaction knowing you make a difference in the work you do and lives we serve
Professional training to help advance your skills for career development
Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Two Paid Floating Holidays
Nine Paid Federal Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
Instant Earnings Option
401(k) Retirement plan & company match
Company-Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long-Term Disability
Paid Parental Leave
Flexible Spending Account
Employee Assistance Program
Pet Insurance