Direct Care Coordinator - Spanish
About The Position
At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments. WE WELCOME YOU INTO A GROWING COMPANY Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. JOB SUMMARY Direct Care Coordinators coordinate and oversee the schedules of caregivers and clients enrolled in Medicaid programs.
Requirements
- Bilingual in Spanish is required
- The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties.
- The noise level in the work environment is typical of that of an office.
- Incumbent may encounter frequent interruptions throughout the workday.
- The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Nice To Haves
- Associates Degree preferred
- Previous experience serving individuals with disabilities preferred
- Combination of education and experience
Responsibilities
- Schedule caregivers to meet clients’ in-home care needs in compliance with regulations and Managed Care Organization (MCO) program rules
- Assist with daily intake and referral processes to ensure positive business growth and development
- Promote cohesiveness in the office environment
- Support day-to-day operations and client advocacy
- Collaborate with stakeholders regarding the delivery of services
- Communicate effectively
- Comply with applicable legal requirements, standards, policies, and procedures
- Demonstrate dependability
- Demonstrate effective problem solving and decision-making skills
- Exhibit computer efficiency
- Handle complex service programs and special projects
- Maintain necessary skills and knowledge to coordinate workflow
- Market services to referral sources
- Monitor deliverables and ensure timely completion of projects
- Participate in professional development and training activities
- Prioritize and multitask effectively
- Provide excellent customer service to internal and external clients
- Represent the company at stakeholder meetings, health fairs, and provider fairs as needed
- Staff new client referrals and open client shifts with available agency caregivers
- Assist in hiring and recruiting new caregivers and processing new caregiver paperwork
- Provide backup personal care services to Medicaid members in their homes as needed
- Other duties as assigned
Benefits
- Medical, Dental, and Vision Insurance
- Vacation accrued at 3.07 hours per pay period to use when accrued
- Two Paid Floating Holidays
- Nine Paid Federal Holidays
- Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
- Instant Earnings Option
- 401(k) Retirement plan & discretionary company match
- Company-Paid Life Insurance
- Supplemental Life, Accident, Critical Illness, and Hospital benefits
- Short and Long-Term Disability
- Paid Parental Leave
- Flexible Spending Account
- Employee Assistance Program
- Pet Insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
