Direct Bill Assistant

FCIC•Bedford Park, IL

8d•$16 - $20•Onsite

About The Position

We are seeking a Direct Bill Assistant for our busy call center located just a mile south of Midway Airport! The Direct Bill Assistant will provide excellent customer service to collect payments and respond to billing inquiries from external and internal customers. This is an excellent opportunity for a Customer Service Professional who is looking to grow in their profession. DUTIES & RESPONSIBILITIES: Handle high volume of inbound calls from insureds regarding billing. Take payment and billing questions by phone Work with the underwriting department to resolve billing matters Process payments received by mail, phone, walk-ins and online into billing systems Process agent sweeps and policy EFT payments on a daily basis Process premium returns via ACH to agents as needed Close and reconcile all payment batches on a daily basis Process premium refunds by reviewing all daily system reports Collection and follow up on NSF premium payments-Insured Drafts and Credit Card Print and process all checks issued Loss and Premium refunds Report all checks issued and voided to the bank for positive pay Match and attach claim checks to files verifying approval of payment Post cash disbursement journals Process stop payment requests Daily filing of journal entries, paid bills, other documents Assist with other accounting projects as needed.

Requirements

Pleasant phone demeanor is a must!
Detail oriented and proficient in data entry required
Strong ability to multitask
Strong Communication skills
Proficiency with Excel and Word
High School education minimum

Nice To Haves

some accounting experience preferred
Associates degree in business or accounting a plus
Bilingual- English/Spanish, a plus

Responsibilities

Handle high volume of inbound calls from insureds regarding billing
Take payment and billing questions by phone
Work with the underwriting department to resolve billing matters
Process payments received by mail, phone, walk-ins and online into billing systems
Process agent sweeps and policy EFT payments on a daily basis
Process premium returns via ACH to agents as needed
Close and reconcile all payment batches on a daily basis
Process premium refunds by reviewing all daily system reports
Collection and follow up on NSF premium payments-Insured Drafts and Credit Card
Print and process all checks issued Loss and Premium refunds
Report all checks issued and voided to the bank for positive pay
Match and attach claim checks to files verifying approval of payment
Post cash disbursement journals
Process stop payment requests
Daily filing of journal entries, paid bills, other documents
Assist with other accounting projects as needed