Direct Banker Universal - Chat - 1 p.m. - 10 p.m.

Capital City Bank Group, Inc.

28d

About The Position

Providing client service is the primary function of this position with a strong focus on strengthening relationships by offering new or additional products and services. Associate will handle incoming and outgoing phone calls, chats and emails of a routine nature with the intent of providing client satisfaction and retention; however, some transactions may require deviation from standard screens, scripts and procedures. This position requires extensive knowledge of the company structure and its products and services to maximize the profit potential of each client via virtual channels. Associate must have strong written and verbal communication skills and be able to handle multiple tasks with strong organizational skills. All associates at Capital City Bank, Capital City Investments, Capital City Trust Company, Capital City Strategic Wealth, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.

Requirements

Strong written communication skills
Exercises high level of sound and reasonable judgment
Extensive knowledge of bank policies and procedures
Ability to apply initiative and work with little supervision
Ability to prioritize work and mutli-task
Ability to communicate effectively and interact positively with all clients as well as fellow associates
Ability to follow detailed instructions and a wide range of procedures requiring some judgement
Minimum high school diploma or equivalent required. Some college preferred.
Preferred one year of banking or client service experience
Successful completion of in-house training program or other approved training program will be considered.
Attends necessary sales and product training sessions
Average typing speed of 60+wpm
One year commitment to position is required, before internal posting for other positions within the Bank is permitted

Nice To Haves

Preferred one year of banking or client service experience
Some college preferred.

Responsibilities

Provides client with information about Bank products and services via phone, chat and email.
Backs up in all areas, as needed
Originates credit card applications via incoming calls.
Cross-sell relevant products and services and refer clients to other departments, as appropriate
Attends necessary sales and product training sessions