Dir Patient Financial Services

JPS Health Network • Fort Worth, TX

185d

About The Position

The Director Patient Financial Services (PFS) is the operational leader responsible for effectively managing accounts receivable according to JPS policies, goals and objectives. This includes the billing, collections, and denial management of all hospital accounts receivables. The Director is responsible for the day-to-day operations ensuring all departmental policies and procedures are executed timely and effectively. This role will establish strong relationships across the Revenue Cycle, maintain visibility, and foster a culture focused on quality, operational improvement and accountability. This position will work closely with Revenue Cycle leadership as well as cross functional areas including clinical and non-clinical to execute on the strategic direction and achieve established goals and outcomes related to revenue cycle metrics and operations while providing exceptional financial results, and an excellent patient and employee experience.

Requirements

• Bachelor's Degree from an accredited college or university.
• 5 plus years of experience managing healthcare revenue cycle functions.
• 5 plus years of experience using multiple healthcare information system applications and platforms.

Nice To Haves

• Degree emphasis in Healthcare Administration, Finance or related field of study.
• Master's Degree in Healthcare Administration, Finance, or related field of study.
• Lean and 6 sigma methodologies into process improvement initiatives.

Responsibilities

• Aligns revenue cycle operations across multiple units within the hospital to achieve maximum revenue, consistent accounts receivable outcomes, and high functionality of all revenue cycle processes.
• Develop and implement processes to achieve strategic initiatives, priorities and goals of the PFS departments. Ensure the initiatives align with the overall mission and vision of the Revenue Cycle.
• Drive execution and transformational change within PFS teams to ensure effective, efficient, sustainable, compliant, and leading edge operations to contribute to the financial success of JPS Health Network.
• Build and maintain relationships with stakeholders, creating an environment where JPS Health Network values are continuously exceeded.
• Ensure metrics, goals, and projects are executed, tracked, and accomplished for the department.
• Lead standardization, creating and sustaining a common culture and high performing operation aligned with JPS Health Network priorities while serving the needs of our internal customers and patients.
• Motivate, facilitate, mentor, and coach team members to deliver high quality, cost effective services.
• Evaluate performance of direct reports and teams. Make recommendations for personnel actions and motivate employees to achieve peak productivity and performance.
• Responsible for directing and overseeing all accounts receivable management staff to include; cashier services, customer service, accounts receivable follow up, claims/billing, cash collections, and denial management.
• Develop department budgets for staffing, operations, and capital resources. Manage actual costs to budget and proactively address any unfavorable budget variances.
• Manage vendors to ensure effective and high-value services are delivered to JPS Health Network and that all contractual requirements are met.
• Oversee new systems, products, and business implementations for PFS. Assess organizational strengths and weaknesses to recommend enhanced operational model.
• Develop procedures and policies for the operation of department, process and team members.
• Performs other related job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Hospitals
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees