Dir Patient Access Services WMCG

Wellstar Health System • Magnolia, AR

43d

About The Position

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Job Summary: The Patient Access Services Director position reports directly to the Executive Director, Patient Access Services (ED, PAS), or the Assistant Vice President of Patient Access Services (AVP, PAS). This position has a dotted line reporting to the Hospital CFO, AVP or VP Finance. The role is typically Hospital, or HOD Based however may be assigned an administrative location such as the Wellstar Administrative Building. The PAD is responsible for the daily operations of all PAS related functions and serves as the liaison between WellStar Enterprise Support (WES) and the facility. The Patient Access Director integrates the department's services with the hospital's primary functions, develops and implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As the facility-based leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services. The Director interprets policies and procedures, recommends changes as appropriate, and provides relevant feedback to WES leadership. They serve as a key promoter of WellStar Health System, which strives to meet and exceed the needs of its customers. Impact of this role in the organization: This role interacts extensively with physicians, the Patient Financial Services department, Social Work, Care Coordination Directors, Hospitals Administration and other internal departments and disciplines. Interfaces with external entities such as third-party payers, regulatory agencies, other health care institutions, vendors, patients and families will also occur on a regular basis. In each of interaction, the Patient Access Director must facilitate a collaborative patient access team that provides user-friendly services to patients, payers, physicians and other health care professionals. Builds relationships with (matrix) departments that set and achieve shared outcomes. Constantly seek opportunities to link and coordinate with internal WellStar Health Systems departments, services and staff to streamline the flow of patients into the system and be accountable to ensure all assigned access points operate in an efficient, compliant and high-quality manner ensuring WellStar Health System optimizes our patient's experience and captures reliable and accurate information in advance of and throughout the continuum of services received by patients.

Requirements

• Required Minimum Education: Bachelors General or Masters General-Preferred
• Required Minimum Experience: Minimum 7 years experience in managing hospital admissions, business office or related area. Proven performance improvement and change management experience.
• Required Minimum 5 years of management experience Required
• Required Minimum Skills: Strong interpersonal, analytical, problem solving and writing skills, with a take charge attitude. Must be comfortable interacting with department directors and administrators and able to perform a wide variety of tasks that require independent judgement, ingenuity, and initiative. Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude High Effective problem solving and critical thinking skills.
• Working knowledge of patient registration systems High proficiency with Microsoft Office Suite High

Nice To Haves

• Epic experience preferred

Responsibilities

• Results-Oriented Leadership of Assigned Patient Access Service Area(s)
• Leadership of Daily Operations of Assigned Patient Access Service Area(s):
• Budget/Financial- Responsible for assisting in the development and monitoring of the facility PAS budgets and in the financial contribution of all supervised departments.
• Leads the planning, organizing, prioritizing and management of Patient Access Service operations:

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees