Dir, Operations

gategroup•New York, NY

About The Position

We’re looking for motivated, engaged people to help make everyone’s journeys better. This role is to provide overall leadership and tactical (strategic) direction for the Assembly processes/department within the Gate Gourmet Large operations. The Individual is a strong leader with strong People management skills. This role is predominantly concentrated around 4 focal areas. 1) Making sure all Assembly processes are structured and optimized in accordance with corporate standards (Gate OPEX) and Local opportunities (General LEAN, CI thinking); 2) Making sure Productivity and Efficiency is optimized by ensuring optimal Rosters/Schedules and proactive short/medium term Labour Planning on the basis of proposals received (by the OPC/Local Supply Chain Process) and daily use of the OPRS tool.3) Making sure all assembly processes comply with HACCP, Customer Specs/requirements and other relevant safety and security regulations and policies. 4) Making sure the Assembly leadership team is continuously developed via proactive coaching, involvement, feedback and a strong performance management approach. As a key member of the Unit Senior Leadership team, this role is also expected to actively engage in the overall development and improvement of the entire Unit - Especially in respect to production/labour planning and People Management. Given the responsibilities and general nature of this role the individual will have multiple cross functional touch points – Assembly interlinks with all other processes and hence good coordination and collaborations is essential. Especially the individual is expected to work closely together with the Supply Chain Process Director and HR.

Requirements

Bachelors’ degree in a relevant subject or business management is preferable
At least 5 years’ experience working within Operations in a “manufacturing environment”
Experience providing leadership through a middle management layer
Experience of managing a team of more than 100 people
Experience in change management projects
Strong People Manager
Empathetic and Open minded – hence determined and persistent
Resilient and well-rounded individual
Team player who believes in structured Performance and Talent Management
Planning and coordination – Ability to oversee multiple activities at the same time
Continuous improvement mindset – Flexible and embracing change
Self-motivated & Proactive
IT literate, basic level of MS Office and general SAP understanding.
Excellent communicator – Whether “one to one” or “on the beer case”
Excellent verbal and written communication skills
Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.
Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.
A rotating schedule of over 55 hours per week is typical.

Nice To Haves

Desirable specialization in Operational and People Management
Experience of process improvement is a plus.
Experience of working in a Food Hygiene/Health & Safety/High Security environment preferred.
Previous knowledge of Airline Catering operations is preferred, but not essential.

Responsibilities

Overall leadership and coordination of the 3 operating areas within Assembly: Wash & Pack; Make & Pack and Pick & Pack.
Structure and process optimization (Work stations, floor map, work processes)
Proactive and fact-based Labour planning (Short, Medium and longer term) in close cooperation with the Supply Chain Process: For hiring needs (Longer term) For Optimal Rosters/Schedules (Medium term) For short term labour planning to adjust hours needed (Daily/Weekly)
QA compliance HACCP Customer Specs and requirements
Drives engagement by providing and keeping a strong focus in development of the Assembly leadership team, especially in respect to: Coaching Involvement Feedback Consistent and persistent Performance Management
Drives Cross training of staff to increase flexibility within the Assembly process; establishes and maintains skills matrix for optimization of rosters and ongoing labour planning.
Coordinates with other operational areas of the unit to ensure optimal service for both internal and external customers.
Ensures all activities and output are in compliance with customer specs (Volume and Quality)
Promotes, develops and supports continuous improvement and operational excellence initiatives (like for ex. GateOpex, Central and Local CI programs etc.).
Aligns, implements and continues to facilitate improvements to the agreed US/Group standard process’ (Whether forecasting, Planning, IDS interfaces etc.). Including best practice sharing with Assembly Process peers and the Supply Chain Function/OP&C.
Aligns material and labour targets together with the Supply Chain Process – I.e. serves as a strong sparring partner in respect to the forecasting and planning process (including the alignment of the MPS of the Unit).
Responsible for setting up (including delegation and communication) KPIs within the area and be a strong facilitator/driver of the use of OPRS/active Labour Planning within all the Assembly processes.
Accountable for departmental financial indicators (Hours, waste, Spec compliance).
Manages productivity and efficiency – I.e. responsible for labour adjustments to increase productivity (on the basis of proposals and departmental insights) and meet/beat targets.
Captures, tracks, analyses and ensures correction of incidences (I.F.B.L. throughout own Department).
Resource optimisation in the Department through process improvement, lean and continuous improvement principles - Drives and performs continuous improvement in the area and in collaboration with other departments, both operational and support functions, especially with the Forecasting/Planning and IDS departments.
Participation in customer and authority audits
Ensures compliance of procedures for Hygiene and Food Safety
Actively recognizes good performance in the team and promote the company reward and recognition scheme – People First behavior and actions.
Continuously improves quality and efficiency of the team.
Resolves conflicts and provides solutions by exercising high levels of influencing, negotiation and communication skills. Be proactive and address issues when they appear.
Serves as an operational and management source of expertise, and contributes to the success of the unit/senior management team as a whole – By supporting associated and unit wide initiatives.
Organizes and leads operational meetings (Leadership team meetings and Assembly staff meetings)
Supervises and supports lower level managers/supervisors on daily operations including:
Conducts performance evaluations for employees providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives
Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
Monitors daily manpower planning and schedules employees.
Responsible for employee retention and reducing employee turnover.
Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.
Compliance with all company required policies, procedures and processes including but not limited to required training