Dir., Marketplace Sales Operation

EmblemHealth • New York, NY

290d • $125,000 - $235,000

About The Position

The Director of Marketplace Sales Operations will initiate and oversee sales retention, analytics, and broker functions for the sales and marketplace. This role involves developing strategies for retention plans and analytics to drive business plans, as well as supporting broker strategies for identified targets of opportunity with clearly defined schedules and action assignments. The director will manage sales operations from onboarding, training, and webinar updates, and will participate in State Programs and strategy growth meetings. Additionally, the role includes monitoring daily, weekly, and monthly reports, and reviewing and managing write-ups such as DL, PIPS, and finals.

Requirements

• Bachelor's degree required; master's degree preferred.
• 10 - 12+ years of relevant, professional work experience.
• Staff/process management experience.
• Strategic and tactical perspective on improving operational performance.
• Ability to organize, prioritize, and manage simultaneous tasks with competing deadlines.
• Knowledge of the health care industry and health care products, services, and processes.
• Ability to analyze and interpret information, data, and reports; identify and resolve issues; and provide forecasts.
• Ability to deal with ambiguity and interact with all levels of management, including executives.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.).
• Strong communication skills (verbal, written, presentation, interpersonal) with all types/levels of audiences.

Responsibilities

• Develop, implement and supervise daily, weekly, and monthly reports to ensure departmental goals and objectives are met.
• Manage day-to-day operations of the sales, retention, and marketplace functional areas; collaborate with peers to align strategies and sales growth projections.
• Develop, train, manage, assess, and motivate staff; provide support and guidance to maximize probability of success.
• Analyze sales reports to determine performance gaps and provide guidance and recommendations for improvement.
• Build strategy and deliver a comprehensive training plan to ensure optimal results from the marketplace sales organization.
• Create and maintain close relationships with outside vendors to support departmental needs.
• Coordinate work efforts with direct mail and call center vendors to ensure all required components are in place for marketing efforts.
• Work with the Compliance Director to implement training programs ensuring compliance with CMS requirements and manage the creation/revision of policies and procedures.
• Manage the development of State Products Medicaid benefit plan designs for marketing to prospective members and strategic plans for the annual open enrollment period.
• Perform other duties as directed, assigned or required.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree