Dir - IT Development

Kenco•Chattanooga, TN

About The Position

The Director of IT Operations is accountable for IT infrastructure and operations (I&O) in the enterprise. The head of I&O is responsible for the effective and efficient delivery of all third-party and internally managed IT infrastructure used to support business process and services across the enterprise. This is achieved through the effective delivery of IT services through the management and orchestration of people, products, providers and processes. The Director of IT Operations implements and maintains policies and goals that support the organization's overall IT infrastructure needs and ensures proper functioning of the network and associated infrastructure, PC and peripheral equipment, and telecommunications equipment and infrastructure including all aspects of securing Kenco’s intellectual property. This individual will have solid technical infrastructure experience, strong project management acumen and excellent vendor management skills, in addition to a superior, service-oriented approach to infrastructure operations. This individual is responsible for operational and service management processes to ensure that quality, efficiency and agility goals are achieved. As a member of the IT leadership team, the role contributes to the development and execution of the enterprise-wide IT strategy. It also ensures its alignment with the enterprise's business strategy and the delivery of capabilities required to achieve business success.

Requirements

Bachelors or master's degree in computer science, information systems, business administration or related field, or equivalent work experience.
Minimum of 10 years of experience in Information Technology Network Operations
The ability to interact with Kenco personnel, build strong relationships at all levels and across all business units and organizations, and understand business imperatives.
Strong management skills and experience in creating and managing project plans, including budgeting and resource allocation.
Strong Microsoft Project skills.
Ability to understand complex challenges and lead teams of technologists to deploy appropriate technological solutions that meet these challenges.
Broad base of technical knowledge in IT systems and emerging technology trends and issues.
Knowledge of computing networks, server operations, database systems and systems design and implementation.
Deep technical knowledge of network operations, telecommunications operations, and support center functions
Collaborative Leadership - Knows how to get things done through formal channels and the informal network while instilling a sense of purpose in others; sees connection to larger purposes.
Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible.
Customer Relationship Building - Having an intimate knowledge of the customer's changing needs and the ability to produce rapid results in all areas.
Financial Acumen - Maintains and applies a broad understanding of financial management principles to ensure decisions are fiscally sound, responsible, and are strategically aligned.
Leading Change - Ability to develop and implement an organizational strategy and to incorporate it into the organization’s long-term goals. Foster a work environment that encourages creative thinking and the ability to maintain focus, intensity and persistence, even under adversity.
Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy.
Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization.

Responsibilities

Responsible for all server and network infrastructure in a 7X24x365 environment.
Sets the mission and vision of the I&O organization to foster a business-oriented culture and mindset driven by continual service improvement techniques.
Leads the development of the I&O service strategy and technical roadmap, and ensures its integration with the overall IT and enterprise strategic plans.
Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources, including budget.
Acts as a trusted advisor, and builds and maintains relationships with other IT leaders and business executives to develop a clear understanding of business needs.
Ensures cost-effective delivery of IT services to meet those needs, and is able to respond with the agility required to address changing business priorities.
Creates an I&O value map by linking targeted business outcomes with the future-state business capabilities required to achieve them, correlated with the I&O initiatives that will deliver them.
Develops and controls the annual operating expenditure (opex) and capital expenditure (capex) budgets for I&O to ensure that it's consistent with the overall strategic objectives of IT and the enterprise, and is within plan.
Defines, develops and manages a comprehensive and integrated ITSM landscape, based on best-practice processes, disciplines and related toolsets.
Operates a formal governance mechanism to ensure that services can continue to be delivered in line with the agreed-on business outcomes.
Leverages influencing and negotiation skills across IT and the enterprise to enable cost-effective and innovative shared solutions in the achievement of business goals.
Participates in the assessment of external and internal technology capabilities required to achieve desired competitive positioning.
Maintains currency on new technologies and platforms — including artificial intelligence (AI) and edge computing — and provides direction on what emerging technologies should be assimilated, integrated and introduced in I&O. This will ensure that IT capabilities respond to the needs of the enterprise's business strategy.
Champions I&O involvement in the IT organization's innovation efforts and its role in experimenting with new solutions to take advantage of business opportunities.
Provides strategic direction and oversight for the design, development, operation and support of IT systems that fulfill the needs of the business, including the full life cycle of technical architecture, infrastructure engineering, infrastructure operations and IT service support.
Directs the development of an I&O sourcing strategy and provides executive oversight for strategic vendor and partner relationship management.
Works with HR and the IT leadership team to develop an I&O "talent strategy" that aligns with the current and future business and IT strategy.
Continually looks for leading-edge and innovative solutions to the recruitment, development and retention of the I&O workforce.
Forecasts future skill and competency needs to acquire and develop an IT workforce.
Requires an appropriate mix of business knowledge, technical skills and competencies that balance between growing the agility required to achieve digital business objectives and ensuring that the core IT functions are reliable, stable and efficient.
Manages the growing maturity of the organization by introducing revisions to the operating model that accommodate the move from a project-driven to a product family, service-centric environment.
Drives the adoption and commitment to continual service improvement.
Works closely with the IT Security Team to ensure security standards are met and upheld to secure Kenco’s and our customer’s data assets.

Benefits

Medical insurance including HSA, HRA and FSA accounts
Supplemental insurance including critical illness, hospital indemnity, accidental injury
Dental Insurance
Vision Insurance
Basic Life and Supplemental Life
Short Term and Long Term Disability
Paid Parental Leave
401(k)
Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
Employer Paid Holidays- 10 days