Dir, Human Resources

Spectrum • San Antonio, TX

111d

About The Position

As a Human Resources Director at Spectrum, you'll implement and manage human resources policies and programs in the areas of recruitment, employment, employee relations, and equal opportunity compliance. You'll use your HR mastery and industry knowledge to resolve complex HR issues within a fast-paced call center environment. The Customer Services HR team creates the strategies, policies, and procedures that help support our employees and meet business objectives. Using a proactive approach, the HR team helps deliver the exceptional services and experiences Spectrum is known for.

Requirements

• Human Resource Generalist experience in a single or multi-locations environment: 8 years or more.
• Management experience or relevant HR experience: 5 years or more.
• Bachelor's Degree in human resources, business, organizational behavior, or related field.
• Strong PC skills - expert in Excel & PowerPoint.
• Ability to communicate effectively with executive management and company personnel.
• Demonstrated communication skills including public speaking.
• Ability to mentor, develop, and motivate team members.
• Ability to analyze and interpret data in order to build a business case.
• Ability to deal with issues and subject matter in ways that require considerable sensitivity, discretion, and judgment.
• Demonstrated knowledge of broadband services industry/subscription-based business model.

Nice To Haves

• Master's degree in human resources or related field.
• Certifications for human resource professionals (PHR, SPHR).

Responsibilities

• Overseeing all aspects of employee relations; ensuring company policies are administered fairly and consistently.
• Ensuring legal compliance with all applicable local state and federal employment laws, including FLSA, FMLA, and ADAAA to minimize risk/exposure to the company.
• Partnering with respective client group to understand business challenges and ensure effective and timely HR support.
• Managing organizational change.
• Overseeing recruiting and staffing process ensuring compliance with EEO, FCC, and Affirmative Action; designing and implementing employee retention strategies.
• Conducting employee investigations and overseeing all escalated employee issues, including ethics point reports.

Benefits

• Comprehensive pay and benefits package.
• Paid training and coaching.
• Opportunities for networking and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Telecommunications
• Education Level: Bachelor's degree