Dir, Clinical Info Technology

University of Rochester•Town of Brighton, NY

1d•$140,350 - $210,525

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Responsibilities: Directs and supervises staff and resources to assure efficient and effective operations. Plans, develops, and directs University of Rochester Medical Center (URMC, UR Medicine and affiliates) enterprise-wide activities associated with the development, implementation and maintenance of the clinical applications in and integrated with our eRecord (Epic) EHR. Serves as the advisor to institutional leadership on policy, procedures, and practice changes as it relates to clinical information systems in the inpatient setting, attends senior leadership forums. Engaged in the development of and execution of ISD strategic plans at across designated application team(s) to help achieve our mission to empower our healthcare, education, and research partners across URMC and UR Medicine with digital technology to drive efficiencies, create value and improve our competitive advantage Serves as member of Information Systems Division’s (ISD) IT Leadership, with level of organizational impact that contributes to and operationalizes strategy over the mid term (2-3 yrs). ESSENTIAL FUNCTIONS eRECORD ACUTE CARE TEAM OVERSIGHT: Primary accountable leader for eRecord Acute Care Team Using knowledge of current and future clinical ambulatory applications, collaborates with key stakeholders to integrate this information with the hospitals and ISD’s strategic plans. Provides clinical systems analysis and area expertise required to support the implementation of enterprise wide clinical systems and new business initiatives. Responsible for improving upon entire systems or processes using significant conceptualization, reasoning and interpretation skills Problems faced are often complex and require extensive investigation and analysis. STAKEHOLDER ENGAGEMENT AND ORGANIZATIONAL IMPACT: Creates and fosters relationships with relevant clinical, technical and operational leadership. Works with IT Service Management teams to develop end-to-end change, incident and problem management processes. Ensures that all incidents are handled in a timely and appropriate manner and acts as a primary point of escalation during critical incidents. Communicates with stakeholders within and outside of own area and (typically) external to the department (including executive and senior leaders) depending on area. Negotiates and influences others to understand and accept area's existing or new practices, concepts and approaches. TEAM LEADERSHIP: Manage a job family or large team of eRecord Acute Care managers and analysts in support of execution technology operations and projects across URMC, including affiliates across the region. Provide direct supervision of Associate Directors, Senior manager(s) and managers responsible for managing the application coordinators and members of the eRecord Acute Care team, including but not limited to Interoperability and HIM, Imaging and Procedural areas, Orders, ClinDoc, ASAP and Integrated testing Lead career development efforts for direct reports and the full eRecord Acute Care team. Provide coaching/mentoring to standardize best practices across all team activities. Champion for continuous improvement as demonstrated by personal example. Leads a high-performance eRecord Acute Care team, establishing clear goals, opportunities and career trajectories for team members assigned. Allocates and assigns personnel and technical resources to meet enterprise needs. Has hiring, firing, promotion, performance and reward authority in accordance with HR policies. BUDGET OVERSIGHT: Responsible for elements of an Operating or Capital Program Budget Plans, manages, and participates in relevant ISD capital and operating budgeting processes. Maintains an ongoing awareness of project resources in relation to budget plan parameters and rate of spend for use in decision making and influence in assigned area and across ISD. GENERAL: Keeps abreast of industry standards, practices and new technologies to enhance key stakeholder satisfaction with Information Technology Services. Serves as an active member of the ISD IT Leaders team. Collaborates with team on new policy, interpretation, updates and the setting of new department wide initiatives. Makes recommendations on employee engagement, motivation, retention and growth of staff. Offers resources and assistance when possible to internal ISD Directors and Managers during projects, vacancies. Assists in the recruiting of designated positions within ISD. Subscribes to and models URMC ICARE and Meliora values. Other duties as assigned

Requirements

Bachelor’s Degree and 10 years of related experience required
Or equivalent combination of education and experience required
Ability to communicate effectively at all levels of the organization including with executives, physicians, and nurses, with the ability to discuss technical information in a meaningful way with persons of varying levels of expertise required.
Ability to demonstrate objectivity, sensitivity, and a balanced perspective regarding employee concerns and organizational issues required.
Ability to establish the strategic direction and business plans for sub-service line required.
Strong verbal and written communication skills with the ability to create clear, concise and prompt communications required.
Strong follow-through skills with ability to manage multiple initiatives simultaneously required.
Exhibits managerial courage. Willing to take calculated risks and to speak up for the best interests of the team required.
EPIC Certification upon hire required

Nice To Haves

Experience in an academic medical center or health-system preferred
3-5 years of experience leading and managing Epic Acute Care application teams preferred
Knowledge of leadership and staff development practices and principles, coaching, talent management, strategies and programs preferred.

Responsibilities

Directs and supervises staff and resources to assure efficient and effective operations.
Plans, develops, and directs University of Rochester Medical Center (URMC, UR Medicine and affiliates) enterprise-wide activities associated with the development, implementation and maintenance of the clinical applications in and integrated with our eRecord (Epic) EHR.
Serves as the advisor to institutional leadership on policy, procedures, and practice changes as it relates to clinical information systems in the inpatient setting, attends senior leadership forums.
Engaged in the development of and execution of ISD strategic plans at across designated application team(s) to help achieve our mission to empower our healthcare, education, and research partners across URMC and UR Medicine with digital technology to drive efficiencies, create value and improve our competitive advantage
Serves as member of Information Systems Division’s (ISD) IT Leadership, with level of organizational impact that contributes to and operationalizes strategy over the mid term (2-3 yrs).
Primary accountable leader for eRecord Acute Care Team
Using knowledge of current and future clinical ambulatory applications, collaborates with key stakeholders to integrate this information with the hospitals and ISD’s strategic plans.
Provides clinical systems analysis and area expertise required to support the implementation of enterprise wide clinical systems and new business initiatives.
Responsible for improving upon entire systems or processes using significant conceptualization, reasoning and interpretation skills
Creates and fosters relationships with relevant clinical, technical and operational leadership.
Works with IT Service Management teams to develop end-to-end change, incident and problem management processes.
Ensures that all incidents are handled in a timely and appropriate manner and acts as a primary point of escalation during critical incidents.
Communicates with stakeholders within and outside of own area and (typically) external to the department (including executive and senior leaders) depending on area.
Negotiates and influences others to understand and accept area's existing or new practices, concepts and approaches.
Manage a job family or large team of eRecord Acute Care managers and analysts in support of execution technology operations and projects across URMC, including affiliates across the region.
Provide direct supervision of Associate Directors, Senior manager(s) and managers responsible for managing the application coordinators and members of the eRecord Acute Care team, including but not limited to Interoperability and HIM, Imaging and Procedural areas, Orders, ClinDoc, ASAP and Integrated testing
Lead career development efforts for direct reports and the full eRecord Acute Care team.
Provide coaching/mentoring to standardize best practices across all team activities.
Champion for continuous improvement as demonstrated by personal example.
Leads a high-performance eRecord Acute Care team, establishing clear goals, opportunities and career trajectories for team members assigned.
Allocates and assigns personnel and technical resources to meet enterprise needs.
Has hiring, firing, promotion, performance and reward authority in accordance with HR policies.
Responsible for elements of an Operating or Capital Program Budget
Plans, manages, and participates in relevant ISD capital and operating budgeting processes.
Maintains an ongoing awareness of project resources in relation to budget plan parameters and rate of spend for use in decision making and influence in assigned area and across ISD.
Keeps abreast of industry standards, practices and new technologies to enhance key stakeholder satisfaction with Information Technology Services.
Serves as an active member of the ISD IT Leaders team.
Collaborates with team on new policy, interpretation, updates and the setting of new department wide initiatives.
Makes recommendations on employee engagement, motivation, retention and growth of staff.
Offers resources and assistance when possible to internal ISD Directors and Managers during projects, vacancies.
Assists in the recruiting of designated positions within ISD.
Subscribes to and models URMC ICARE and Meliora values.
Other duties as assigned