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The Director, Business Process Management (BPM) - Kidney Care is responsible for leading the seamless integration of laboratory testing for dialysis patients across a national network of 20+ laboratories. This role will drive standardization and efficiency across laboratories, logistics, testing, billing, supply chain, IT connectivity, and customer support to ensure compliance with committed service standards. The Director will work cross-functionally to enhance the end-to-end laboratory service model for dialysis patients and support strategic growth initiatives.