Dining Supervisor, Immigrant Room

Kohler•Kohler, WI

4d•$22•Onsite

About The Position

The Dining Supervisor II provides support to the restaurant management team through the supervi sion of front of house restaurant staff and a variety of administrative and operational tasks . Manage all guest requests, complaints and questions and ensure that all aspects are communicated to the appropriate leadership . Will have the ability and knowledge to work in more than one outlet and to fill in as Dining Floor Manager , as needed .

Requirements

Safe Serve Certified, as applicable.
Must be 18 years old.
5 + years' experience in restaurant .
High school diploma or equivalent.

Nice To Haves

2+ years' Supervisory experience preferred.
Associate Degree preferred.

Responsibilities

Support management with daily administrative tasks including but not limited to purchasing, ordering, invoicing, scheduling, records control and filing .
Accurately process all new hire and employee change paperwork in a timely manner .
Reconcile all operational paperwork including but not limited to guest receipts and vendor invoices .
Work with staff and management team to ensure proper cost controls and inventory levels .
Greet guests and present them with the menu , informing them about the special items for the d ay and menu changes if any.
Suggest food and beverages to the guest utilizing appropriate methods to upsell .
Take food and beverage orders from the guest and accurately enter into Point of sale (POS) system.
Process payment transactions.
Clear and reset table settings and linens, as needed.
Communicate to the guest and provide assistance with questions .
Coordinate with restaurant staff to ensure smooth operation and guest satisfaction.
Assist with food and beverage service per the course of order.
Observe guests and ensure their satisfaction with the food and service.
Promptly respond to guest with any additional request .
Prepare mixed drinks for service to your customers table (must be 18 or over and licensed) .
Understand and communicate products and services available at the resort.
Assist with stocking and maintaining the restaurant par stock levels and side station.
Help other areas of the restaurant .
Training restaurant front of house staff.
Assist with supervising the dining room flow and ensuring proper distribution of assigned stations.
Resolve escalated guest concerns.
Create and execute special projects and assignment s.
Assist in answering telephone calls from guests .
Perform the responsibilities of Servers, Bartenders, and Host/ess as needed.
Cross-trained to work in more than one outlet.