Dining Services Shift Leader (Year-Round)

Interlochen Center for the Arts•Interlochen, MI

65d

About The Position

The Dining Services Shift Leader ensures a welcoming, efficient, and service-focused dining experience for students, faculty, staff, and guests. Overseeing front-of-house operations in a cafeteria-style setting, this position leads and supports a team of service staff to provide exceptional hospitality, uphold cleanliness and safety standards, and maintain smooth service flow during meals.

Responsibilities

Manage daily front-of-house operations including staff schedules, meal period assignments, breaks, and shift changes.
Support the hiring, onboarding, and training of Dining Services team members to ensure consistency, quality, and excellent service.
Provide ongoing coaching, in-the-moment feedback, and input for performance reviews to support employee growth and accountability.
Ensure all team members are positioned appropriately for meal service and understand their roles and expectations.
Lead by example to maintain a welcoming, customer-focused environment that reflects Interlochen's values of respect, care, and community.
Monitor portion control, menu presentation, and guest flow to ensure smooth and efficient service throughout each meal period.
Ensure full compliance with food safety and sanitation standards by upholding proper hygiene, grooming, uniform, and glove-use practices, and by monitoring adherence to all state and local health regulations for food handling, storage, and service.
Maintain high standards of cleanliness, organization, and safety in all dining and serving areas.
Foster a positive, cooperative, and inclusive work environment that promotes teamwork, morale, and professional growth.
Adhere to Interlochen Center for the Arts (ICA) policies and demonstrate stewardship of ICA resources and finances.
Perform additional duties as assigned to support the success of Dining Services and the campus community.