Dining Room Supervisor

Harbor's Edge/Fort Norfolk Retirement Community•Norfolk, VA

16d

About The Position

Harbor’s Edge is a premier 5-star Continuing Care Retirement Community (CCRC) nestled along the beautiful Elizabeth River in Norfolk, Virginia. Our resort-style community features 300 Independent Living residences, a 33-bed Skilled Nursing Unit, a 40-bed Assisted Living Unit, and a 34-bed Memory Support Unit. We’re proud to be recognized by U.S. News & World Report’s 2025 Best Senior Living Awards, including honors in categories such as Independent Living - Activities & Enrichment, Feels Like Home, and Food & Dining. We’re seeking a dedicated Dining Room Supervisor to lead our front-of-house dining team. This role involves training staff, managing schedules, and ensuring a high-quality dining experience for residents and guests. The ideal candidate is a strong leader with hospitality experience, excellent service standards, and a commitment to resident satisfaction and operational excellence.

Requirements

A high school diploma or GED is required; a bachelor’s degree in hospitality management or a related field is preferred.
A minimum of two (2) years of progressive experience in the hospitality industry, with an emphasis on fine dining and/or restaurant management.
Familiarity with dining practices, regulations, and compliance requirements related to long-term care or senior living environments.
Strong understanding of fine dining service standards, planning, and operations.
Exceptional verbal and written communication skills, with the ability to engage effectively with residents, staff, and external partners.
Proven ability to deliver outstanding customer service with creativity, professionalism, and a resident-focused approach.
Excellent time management and organizational skills, with the ability to manage multiple tasks and priorities independently.
Proficiency in Microsoft Office, point-of-sale (POS) systems, and comfort with database and reservation platforms such as OpenTable.
Self-motivated and detail-oriented, with the ability to thrive in a fast-paced environment and work with limited supervision.

Nice To Haves

A current COVID-19 vaccine is preferred in support of our commitment to resident and staff well-being.

Responsibilities

Lead comprehensive onboarding for new servers, including preparing and maintaining training materials.
Provide ongoing coaching and mentorship.
Assist in creating and managing front-of-house staff schedules, including shift assignments to ensure adequate coverage.
Manage daily opening and closing procedures, ensuring smooth transitions and consistency across shifts.
Develop, implement, and uphold standardized checklists, dining room layouts, and station assignments to streamline service.
Prepare daily lineup notes and lead engaging pre-shift meetings to communicate updates and reinforce service expectations.
Deliver ongoing training focused on menu knowledge, wine service, and culinary terminology to enhance team performance.
Ensure menus are up to date, printed, and distributed regularly; maintain accuracy in the POS system.
Oversee OpenTable to reflect accurate dining room availability, special events, and resident preferences.
Ensure top-tier service standards and address guest or resident concerns promptly and professionally.
Maintain a visible presence in the dining rooms, addressing resident inquiries and concerns promptly and professionally.
Collaborate with relevant departments, including Resident Services and Marketing to staff and execute special events (e.g., wine dinners, holiday celebrations, cocktail receptions, etc.).
Monitor and manage inventory for wine, liquor, beer, uniforms, tableware, and office supplies.
Step into server, host, bartender, or to-go roles as needed to maintain service continuity.
Perform other duties as assigned by management to support the success of the Dining Department.