Dining Room Supervisor (Full Time)

Williamsburg Landing Inc•Williamsburg, VA

51d

About The Position

Williamsburg Landing, a CARF-accredited Life Plan Community, seeks a Dining Room Supervisor to join our Dining Services Team. This position provides direct oversight of Dining Room Servers in casual, formal, and therapeutic dining venues during regular service, special events, and private functions to ensure a pleasant dining experience for residents and guests. The Dining Room Supervisor reports to the Dining Room Manager and the Dining Services Operations Manager.

Requirements

High school graduate or equivalent; Must be at least 21 years of age
Two or more (2+) years of experience in dining services required
Knowledge of serving alcoholic beverages required
Attainment of Food Handler’s Card within 30 days of employment required
Training for Intervention Procedures (TIPs) Certification required within first year of employment
Demonstrated experience with overseeing staff, including training and customer service and quality control
Knowledge of sound supervisory practices to include team building
Ability to stand and walk for long periods of time and regularly and safely lift and carry a minimum of 30 pounds
Ability to respond appropriately to crises

Nice To Haves

Knowledge of therapeutic diets preferred
Knowledge of geriatric dining needs, especially those with declining physical and cognitive abilities

Responsibilities

Assumes responsibility for the appearance of dining venues; assigns side work to Dining Room Servers and remains in the dining area throughout meal service
Participates or leads, as requested, trainings on meal etiquette, serving techniques, therapeutic diets, and sanitary standards regulating food handling and serving; documents attendance records of trainings
Performs service review orientation (line-up) before meals; inspects serving lines for adherence to dress and sanitation standards; coordinates with food production supervisor to ensure palatability and appropriate presentation of food
Reports concerns related to changes in residents’ dining habits, deteriorating self-care, and/or conversations indicating unhappiness or loneliness
Meets with residents and guests to arrange for private events, ensuring adequate staff is assigned for the event and that the dining venue and meal selections meet expectations; follows up with the event host regarding concerns
Resolves resident complaints related to quality of service, food, or the dining venue; reports concerns to manager and participates in action plans to improve areas of concern
Ensures routing cleanings occur according to master cleaning schedule
Ensures adequate supply of menus, guest checks, and other supplies; oversees reservations for dining venues; ensures charge tickets are initiated for guest meals and wine charges
Utilizes Point of Sale (POS) technology and trains staff in POS processes; ensures accuracy of POS charges
Enforces procedures to ensure the security of dining venues, equipment, supplies, and wine and alcoholic beverages
Performs other duties as assigned