Dining Room Supervisor

HarborChase of Branford•Branford, CT

About The Position

Position Summary: To ensure a quality dining experience by managing dining room staff is well trained, knowledgeable about all menus and that all dining room employees are providing a high degree of hospitality and service, in accordance with HRA standards. This position reports to the Director of Hospitality and may be required to supervise other staff positions. Essential Functions: Design, plan, and implement standards, policies, and programs that positively impact the delivery of service to our residents Solicit resident and employee feedback with regard to customer service standards and programming Ensures smooth and timely opening of the dining room Inspects side work to ensure completion and closes dining room Ensures an adequate number of service employees each shift and ensures absences are covered as to not allow coverage holes Assists service staff during mealtime as needed Conducts required training sessions, weekly/monthly/quarterly Make recommendation as to the hiring, firing, advancement and or promotion of staff. Is knowledgeable of all menus and descriptions Provides supervision for special functions Performs Manager On Duty responsibilities when assigned The ability to work in a safe and alert manner The ability to take ownership for associate’s safety and the safety of the residents Must disclose any medication that might impair associate’s ability to perform the job safely or competently Non-Essential Functions: Leads by example exhibiting the CORE Values through servant leadership Encourages teamwork and promotes company philosophy Attends required community meetings and participates Life Enrichment activities when able Completes all required courses in adherence with HRA University Is prompt and able to perform the required duties of the position on a regular, predictable basis Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent All associates are responsible for maintaining a safe and secure environment for all community residents

Requirements

Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
SERV-SAFE certified or equivalent
Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates.
Must possess a passion to work with and around senior citizens
Background Screening Requirement
In all Florida Companies, this position requires a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. For more information regarding the Clearinghouse, disqualifying offenses, and exemption procedures, please visit: https://info.flclearinghouse.com

Responsibilities

Design, plan, and implement standards, policies, and programs that positively impact the delivery of service to our residents
Solicit resident and employee feedback with regard to customer service standards and programming
Ensures smooth and timely opening of the dining room
Inspects side work to ensure completion and closes dining room
Ensures an adequate number of service employees each shift and ensures absences are covered as to not allow coverage holes
Assists service staff during mealtime as needed
Conducts required training sessions, weekly/monthly/quarterly
Make recommendation as to the hiring, firing, advancement and or promotion of staff.
Is knowledgeable of all menus and descriptions
Provides supervision for special functions
Performs Manager On Duty responsibilities when assigned
The ability to work in a safe and alert manner
The ability to take ownership for associate’s safety and the safety of the residents
Must disclose any medication that might impair associate’s ability to perform the job safely or competently
Leads by example exhibiting the CORE Values through servant leadership
Encourages teamwork and promotes company philosophy
Attends required community meetings and participates Life Enrichment activities when able
Completes all required courses in adherence with HRA University
Is prompt and able to perform the required duties of the position on a regular, predictable basis
Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent
All associates are responsible for maintaining a safe and secure environment for all community residents