Dining Room Server

Lake of the Torches Resort & Casino•Lac du Flambeau, WI

9h•Onsite

About The Position

The primary responsibility of this position is to serve dining guests in an efficient and courteous manner. Specific responsibilities include, but are not limited to the following:

Requirements

A high school education or equivalent is required.
A minimum of six months wait staff or customer service experience is preferred.
Must possess excellent interpersonal, communication and customer service skills.
Must have basic knowledge of sanitation requirements.
Must be able to work in a positive team environment.
Must be able to manage and maintain confidential and sensitive information with diplomacy and tact.
Must maintain a professional demeanor in stressful situations as necessary.

Responsibilities

Provides exceptional service to guests and other customers in a courteous manner.
Maintains a complete knowledge of all menu and beverage selections.
Informs guests of daily specials and pricing.
Takes all food and beverage orders and serves guests in a timely manner.
Notifies kitchen staff of special guest requests related to guest menu selections.
Exhibits a good understanding of food timing as it relates to guest service.
Responds and rectifies any concerns reported by guests related to food selection or preparation.
Reports any guest complaints or concerns to immediate supervisor or manager for resolution.
Completes guest checks accurately and in a timely manner.
Is responsible for completing assigned side work including restocking workstations, cleaning tables and ice cream station and floor maintenance.
Is responsible for ensuring that all tables and chairs are correctly placed.
Maintains a clean work environment in the dining room to increase guest satisfaction and maintain defined sanitation guidelines.
In the absence of a cashier, may perform cashier step up activities including processing guest checks and accurately inputting information into the Point of Sales system.
Notifies supervisor or manager of situations that may affect guests, associates of the Lake or the Torches Resort Casino.
Performs other duties as assigned.