Dining Room Safety and Hospitality Assistant

Food For Lane County•Eugene, OR

16d•$19 - $19•Onsite

About The Position

The Safety and Hospitality Assistant works with the Safety and Hospitality Coordinator, primarily outside, to ensure the safety of guests, employees, and volunteers to support a safe and respectful dining atmosphere. The Dining Room is a fast-paced, restaurant-style meal site, in downtown Eugene, serving individuals and families. This position works directly with some individuals dealing with addiction, diverse mental health issues, and trauma. This role combines security oversight with hospitality, focusing particularly on crowd control, trauma-informed care, and de-escalation techniques. The ideal candidate will demonstrate a strong commitment to creating a supportive environment while effectively managing security concerns.

Requirements

Experience providing vigilant safety and security
Relevant training in conflict management, trauma informed care, crowd control, de-escalation, and safety
Ability to take and follow directions
Ability to remain calm during moments of stress
Able to keep a high energy, positive, non-judgmental attitude at all times
Able to understand and work with diverse guests, staff, volunteers, and community members
Experience working with and delegating to volunteers
Able to manage and prioritize multiple responsibilities in a fast paced and dynamic setting

Nice To Haves

Bilingual English/Spanish and bicultural competence preferred but not required
Social service background strongly preferred, but not required

Responsibilities

Assist Safety and Hospitality Coordinator with ensuring the safety and security of staff, volunteers, and guests while on Food for Lane County (FFLC) property
Implement crowd management strategies to handle large groups and maintain a calm environment
Monitor and address any potential crowd-related issues to prevent conflicts or disruptions
Follow Dining Room protocol immediately when problems arise with program participants
Emphasize conflict management, redirection, and de-escalation when resolving issues with people
Follow Dining Room procedures on contacting and involvement with subjects of concern
Respectfully circulate amongst the crowd to observe behavior and protect property
Oversee guest flow to ensure orderly and efficient service
Interact with guests using a trauma-informed approach, recognizing and responding to the effects of trauma
Provide support and assistance with sensitivity to the diverse backgrounds and experiences of guests
Foster a safe, respectful, and non-judgmental atmosphere for all diners
Remain visible at all times when working on parking lot (Notify the team when leaving the work area for any length of time)
Greet and assist volunteers, guests, social service representatives, and the general public in a cheerful, professional manner
Assist with cleaning and closing duties
Assist in developing and refining safety and hospitality protocols based on feedback and observed needs
Remain calm at all times and respond in a professional manner
Be informed about FFLC programs and services. Represent Food for Lane County to the public with knowledge and respect
Communicate with members of staff to stay informed on activities while restaurant is running
Follow FFLC and Dining Room policies and procedures
Attend team meetings, monthly all-staff meetings
Attend scheduled events outside of restaurant operating hours, including cleaning days, trainings, staff retreats, and fundraising events
Jump in to support operations inside the dining area, kitchen, when needed
Work with volunteers to complete tasks that have been delegated
Work with neighbors and businesses to help facilitate a safe and friendly and clean neighborhood
Performs other tasks as requested by Supervisor