About the position
Chef Thomas Keller's newest, Bouchon Bistro, located in Coral Gables, FL, is seeking talented and capable individuals who are enthusiastic about food, beverage and hospitality to join the team as a Maitre D'. Bouchon Bistro Coral Gables occupies the historic La Palma building constructed in 1924 with restaurant interiors designed by long-time Bouchon collaborator Adam D. Tihany of Tihany Design in New York City. The menu offers seasonally driven French bistro fare and is the third Bouchon Bistro for Chef Keller, following his flagship location in Yountville, CA, and Bouchon Bistro in Las Vegas, NV. Under the guidance of the General Manager, the Dining Room Manager/Maitre D' serves as the first and final point of contact for our guests, setting the tone for an exceptional dining experience. This role is integral in managing the flow of service, ensuring seamless operations, and cultivating a warm and inviting atmosphere.
Responsibilities
- Warmly welcome guests upon arrival, manage inquiries, reservations, and seating preferences, and ensure personalized experiences for special occasions.
- Guide and train the host team, oversee table assignments, manage waitlists, and ensure seamless communication between dining and kitchen teams.
- Maintain the dining room's ambiance, cleanliness, and setup while enforcing service policies and standards.
- Address guest concerns promptly and implement proactive strategies to avoid service disruptions.
- Use RESY to accurately manage reservations and optimize seating for guest satisfaction and revenue.
- Provide detailed daily updates to management, including guest feedback and operational insights for continuous improvement.
Requirements
- Minimum of 5 years' experience in a similar role within a fine dining restaurant.
- Exceptional communication and interpersonal skills, paired with excellent organizational abilities and a guest-focused mindset.
- Proficiency in computer systems, including POS micros, MS Excel, and MS Word.
- A deep enthusiasm for food, beverage, and hospitality with a desire to create memorable experiences for guests.
- Ability to work in a fast-paced environment and adapt to the dynamic nature of a fine restaurant.
- Physical ability to reach, bend, stoop, and frequently lift up to 50 lbs.
Benefits
- Opportunities for growth and advancement
- Peer mentorship
- Scholarship programs
- Company sponsored medical and dental plans with a contribution of up to 69% of your individual premium
- Voluntary plans such as vision, life and AD&D insurance, accident, hospitalization, critical illness short- and long-term disability insurance, and pet insurance.
- 401K with no waiting periods and the opportunity to receive up to 4% of your salary as matching contributions
- Employee discounts at Chef Thomas Keller's casual properties
- Family meal
- Complimentary parking
- Paid time off
