Dining Room Manager- Full Time

STONERIDGE RETIREMENT GROUP•Myerstown, PA

2d•$20 - $22•Onsite

About The Position

Focuses on excellent customer service, customer satisfaction and problem resolution.Lead the dining room operations with a standard of a fine dining experience; ensure that employees demonstrate an exceptional level of hospitality and service towards residents and guests.Responsible for ensuring the dining room is ready for each meal service and motivating staff to be attentive and friendly throughout their shift. Ability to effectively communicate policies and procedures to both customers as well as team members in a manner that is easily understood. Works under minimal supervision, relies on experience and judgment to plan and accomplish assigned tasks and goals.

Requirements

Qualifications

Responsibilities

Serves as a working lead manager coordinating activities of the wait staff providing the highest quality of service to customers at all times
Greets residents/customers and leads them to their table, seating and presenting menus to residents/customersin appropriate timing intervals for the best possible service.
Overall responsibility for consistent meal service in the Independent Living.
Superviseday-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring operating standards; provide positive and constructive feedback to employees to reward, coach, correct, and motivate.
Leads training programs specific to the dining room service i.e.: Orientation, food and physical safety. Actively recognizes the team for the value they bring
Monitors the overall cleanliness of the dining room and wait staff kitchen areas
Prepares a lunch and evening menu daily.
Conducts interview and hiring process for wait staff
Completes work schedules for wait staff Team Members
Oversees and implements special functions and catered events, organization of function sheets, function book, posting board and communicating to necessary staff
Participates with development of special menus for the IL dining room, monthly and quarterly specials,attends food committee meetings
Performs day to day assignments in addition to lead duties
Assists with taking orders and serving tables when necessary
Immediately report resident related care concerns about treatment or abuse to the Department Supervisor as well as the Executive Director of the facility
Interact with Team Members, Residents, and Guests in a courteous and professional manner
Be accountable for all information in the Team Member Handbook
Maintain confidentiality of resident, Team Member, family and facility information
Follow oral and written instructions for all duties assigned and performed in an effective, timely and professional manner
Complete assigned tasks in accordance with organization, facility, and department procedures
Demonstrate the ability to work both independently and as part of a team
Ensure employees have appropriate equipment, inventory, and resources to perform their assigned duties and meet service goals and deadlines, as well as ensure the dining room is clean, neatly organized, and fully stocked with all essential items and replenishments of product at all times.
Establish a safe work environment for employees by providing safety-related training and equipment maintenance and ensuring compliance with SRL safety programs, standards, and procedures.
Responsible for all catered events throughout the facility.
Organization of function sheets, including function book, posting board, and monthly specials.
Plan special theme meals for the main Dining room, including dessert buffets, social hour, etc.
Facilitating the set-up, staffing, and breakdown of all special affairs and catering events
Use supplies in an efficient and cost effective manner
Ensure equipment is treated with proper care and is used only for the purposes and in accordance for which it was designed to be used for
Maintain cleanliness of work area
Perform preventative and corrective maintenance tasks, as directed
Complete all documentation per facility protocol and Standards of Practice
Follow all IT protocols, including submission of Sysaids, for all technology related issues
Answer call bells and assist as able Conduct Expected of a Team Member in the Position
Interpersonal and Resident Relations: Interacts effectively with others and actively participates as a committed team member. This includes interacting in a respectful, professional manner; remaining calm in difficult interactions; assisting coworkers; listening to and involving others; objectively considering others’ ideas and opinions, and interacting effectively with people from varied and diverse backgrounds; creating an environment of positive and professional demeanor for residents.
Following Policies and Procedures: Follows Company and departmental policies and procedures. This includes Federal, state, and local requirements and regulations; safety policies and procedures; the team member handbook; properly storing and disposing regulated medical waste; maintaining a clean and orderly workspace; dresses in proper attire; upholding ethical standards; and maintaining privacy and confidentiality of personal information of residents and team members.
Work Orientation: Ensures that work activities are completed thoroughly, accurately, efficiently, and in a timely manner ensuring quality standards are met. This includes taking the initiative to complete job tasks; working without close supervision; being committed, reliable, trusted, and accountable for completing work activities; regularly and dependably being at work on time (i.e. good punctuality); and willingness to accept schedule changes or work additional hours as required by the company.
Company Representation: Supports the reputation of the company and its services. This involves not tarnishing the image of the company during all written and oral communications with residents, families and friends of residents, suppliers, medical facilities, and members of the surrounding communities. This includes discussing company or departmental issues or problems in appropriate areas only with appropriate personnel.
Safety: Follows Company policies, procedures, and practices related to safe work practices. This includes being knowledgeable about facility and industry standards, using all safety equipment provided, recommending safety equipment not currently in use that could prevent future injury, and being alert and aware of potential safety hazards at all times.