Dining Room Manager

Maplewood Senior Living • West Yarmouth, MA

20d • $25

About The Position

The Dining Room Manager plays an integral role in delivering an outstanding dining experience for residents and guests. The Dining Room Manager is responsible for the daily operations of the dining room (s) by assisting in the set-up, service and cleaning of the dining room (s) and in ensuring the dining experience is enjoyable, timely, and engaging for residents and guests. He/She guides and coaches the Dining Room Servers to ensure a high level of customer satisfaction.

Requirements

• High school diploma or equivalent.
• Experience and passion in working with seniors.
• Experience in supervising staff and managing in a restaurant-like setting.

Nice To Haves

• Experience working in assisted living or another long-term care setting preferred.

Responsibilities

• Manages the day to day operation of the dining room (s) with oversight and direction from the Culinary Services Director
• Ensures appropriate and consistent staffing is in place for the dining room (s).
• Participates in the recruitment and hiring process for servers.
• Provides feedback/coaching/mentoring to servers.
• Resolves dining room conflicts /concerns in a timely and professional manner.
• Provides outstanding customer experience for residents and their loved ones, as well as other visitors to the community.
• Assures that residents are comfortable, engaged, and catered to in the dining room (s).
• Performs all assignments prior to the dining room (s) opening.
• Assists with meal service under the supervision of the Chef, Dining Room Manager, and/or Culinary Services Director.
• Understands the daily menu and how food is prepared before each meal and is able to answer questions related to the menu.
• Offers guidance to servers as needed to ensure their understanding of the menu items.
• Assures snack area (s) are properly stocked and kept tidy and clean.
• Assists in keeping dining room (s) clean and properly arranged for residents.
• Performs assignments after dining room (s) closes and ensures the room (s) is ready for the next meal.
• Follows emergency procedures and seeks immediate assistance when needed.
• Understands safety practices and procedures associated with the kitchen and dining room (s).
• Understands community fire plan and evacuation procedures.
• Ensures the dining room (s) is free of potential safety hazards.
• Communicates effectively with supervisor and other associates.
• Respectfully and professionally resolves conflict among servers as needed.
• Advises supervisor and appropriate manager in any changes in physical and mental health of resident immediately.
• Participates in leadership meetings as needed to ensure all resident dining needs are being met and concerned are being addressed in a timely manner.

Benefits

• Competitive wages
• Flexible shifts
• Growth opportunities
• Bonus & incentive programs
• Competitive Benefits Package: including medical, dental, vision, 401K match, company paid time-off, life insurance policy, insurance deductibles and voluntary Aflac insurance for our full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees