Dining Room Manager

Monterey Peninsula Country Club • Pebble Beach, CA

3d • $90,000 - $110,000

About The Position

The Dining Room Manager is responsible for managing daily operations of the Clubhouse Dining Room.

Requirements

• Knowledge of general food service industry standards and continual interest in staying up to date with food, wine, and fine dining trends.
• General computer skills in Microsoft Word, Excel, and Outlook and ability to operate standard office equipment and point of sale system.
• Ability to manage a group of employees and train, direct, motivate, discipline in accordance with Club policies and State and/or Federal law.
• Ability to plan, organize, prioritize, assess problems, and problem-solve to meet deadlines.
• Ability to perform tasks with attention to detail and accuracy.
• Ability to be flexible, adaptable and customer service oriented.
• Ability to calculate figures and amounts such as discounts, proportions, and percentages.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to work independently in the accomplishment of a wide variety of duties.
• Ability to work successfully with a variety of individuals with various socio-economic, ethnic, and cultural backgrounds.
• Ability to read and interpret documents such as safety rules, menus, operating and maintenance instructions, and procedure manuals.
• Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
• Ability to maintain a flexible work schedule with holiday, weekday, and weekend availability.
• Ability to maintain a professional image and appearance as outlined in Employee Handbook and departmental standards.
• Three years restaurant management experience in high-volume club, hotel, or resort and proficiency in managing fine dining.
• High School Diploma required, Bachelor’s Degree in hospitality management preferred.
• Must provide valid document(s) to work in the US.
• Valid Driver License with acceptable motor vehicle record required.
• Possess Food Handler Certificate or can obtain within 30 days of start date.
• Possess RBS certification required or must obtain within 30 days of start date.

Nice To Haves

• Knowledge of Northstar system preferred.
• Level One Sommelier preferred.

Responsibilities

• Complete daily inspection of facilities to ensure safety, sanitation, energy management, preventive maintenance and other standards are consistently met. Report deficiencies to facilities department when necessary.
• Manage the Clubhouse reservation system including opening and closing reservation thresholds and handling of special requests.
• Optimize the daily floor plan to best facilitate service and accommodation of requests.
• Lead the pre-service daily line-up, following established procedures and engaging the audience.
• Greet Members and guests in all areas of the Club.
• Remain highly visible during all meal periods and Club events.
• Assist with hiring process of subordinates as requested.
• Establish high standards of service and daily train, coach, and hold staff accountable to these standards.
• Conduct ongoing training of service standards and education of food, wine, and beverage.
• Establish effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented.
• Ensure Member and guest expectations are consistently exceeded.
• Address Member and guest comments and complaints professionally and proactively communicating feedback to management as appropriate.
• Ensure that all laws and responsibilities regarding the serving of alcohol are met. Always maintain a current alcohol awareness training program.
• Audit POS system for menu item accuracy and improvement of server POS experience.
• Facilitate menu printing, new menu roll-out information and POS menu card accuracy.
• Participate in beverage inventory for Clubhouse and storage areas.
• Be actively involved in the promotional club activities. Promote, participate, and manage Club event activities as assigned.
• Ensure work environment is safe and Codes of Safe Practices are adhered to consistently. Report injuries timely. Act as safety liaison for department.
• Report to work regularly and on time, follow directions, take criticism, get along with co-workers and supervisors, treat co-workers, supervisors and members/guests with respect and courtesy, and refrain from abusive, insubordinate and/or violent behavior.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED