Dining Room Manager - Associate Director of Dining

Brookdale Senior Living • Charlotte, NC

6d • Onsite

About The Position

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Brookdale Carriage Club is Hiring an Associate Director of Dining to join their growing team! A Senior Living Community specializing in Memory Care, Independent Living, Assisted Living, and Skilled Nursing. This is a Full Time position, overseeing the Front of the House / Dining Room Brookdale Carriage Club is a beautiful 400 apartment CCRC located on 45 Acres in Charlotte, NC. We are looking for a passionate, caring individual who loves working with seniors and enriching their lives thru great service. Our residents are our family, and we invite you to experience the difference at Brookdale Carriage Club. You will experience a vibrant, beautiful community where we personalize the care for our residents and provide a family atmosphere for our staff. Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. Responsibilities  Assists in the day to day operation of all food and beverage operations at the community, by maintaining company standards and meeting financial expectations of the department. Assists the current Dining Services Director as needed or performs the duties of the Dining Services Director in their absence. Assists in the supervision of preparation and cooking of food as determined by standard recipes. Maintains a quality assurance program that guarantees residents receive fresh, tasty, well-prepared meals served promptly and politely. Develops well-balanced recipes and menus in collaboration with chef and Dining Services Director. Maintains the resident request logbook and forwards these request to the chef and Dining Services Director. Remains knowledgeable of all menus and descriptions. Assists in maintaining food costs and ensuring budgetary compliance. Assists in the purchasing all food and non-food items. Assists with the scheduling of all food service personnel to maintain compliance with budgetary guidelines. Assists with resident billing of food service charges. Assists in the maintenance of all department logs and ensures bookkeeping policies are followed. Assists in ensuring all food and beverage is stored, handled and prepared under safe and sanitary conditions as set forth by the company and the local, state and county health departments. Acts as the facility’s representative for any health department of other required inspections; assures compliance, follows up to assure any deficiencies are immediately corrected in the absence of the Dining Services Director. Hires, trains, disciplines and terminates departmental employees in accordance with company policies. Assists in ensuring all department training standards are met and up to date. Supervises the daily operation of dining room(s) and room service. Ensures room service orders are delivered timely and properly with the Dining Room Manager. Ensures smooth and timely opening of the dining room. Inspects side work to ensure completion and closes dining room with the Dining Room Manager. Provides supervision for special functions in the absence of the Dining Services Director. Assists appropriate staff to coordinate special events. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Requirements

• Bachelor’s degree (B.A.) from four-year college or university with two to three years related experience and/or training; or twelve years of experience and/or training in Food Service Management, Culinary Arts or Hospitality as the educational equivalent preferred.
• Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates.
• Must be ServSafe Certified.
• Must have a valid driver license and access to a private vehicle for business use.
• Applies existing guidelines and procedures to make varied decisions within a department.
• Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.
• Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment.
• Has working knowledge of a functional discipline.
• Basic knowledge of PC's and Word Processing Software required, preferably in a Microsoft Windows environment.
• Effective written and oral communication skills.
• Ability to address staff, residents and visitors in a courteous and friendly manner.
• Ability to understand the dining and nutritional needs of residents and ability to incorporate residents’ desires into the dining services operation.
• Extensive knowledge of food preparation and delivery.
• Knowledgeable of all aspects of food service positions with food and beverage background.
• Extensive knowledge of federal, state and local regulations regarding the safety of food preparation and handling.
• Willingness to communicate perceived physical and emotional needs of residents to other skilled staff to assist with addressing their care needs.

Nice To Haves

• Some experience working with seniors and older adults beneficial.
• Registered Dietitian or Certified Dietary Manager preferred.
• Additional skills in foreign languages other than English preferred to communicate with property staff and residents.
• Training and hands-on experience in food preparation and menu planning essential.

Responsibilities

• Oversee the Dining Room ensuring smooth meal service
• Oversee Room Service and billing
• Managing staff
• Assists in the day to day operation of all food and beverage operations at the community, by maintaining company standards and meeting financial expectations of the department.
• Assists the current Dining Services Director as needed or performs the duties of the Dining Services Director in their absence.
• Assists in the supervision of preparation and cooking of food as determined by standard recipes.
• Maintains a quality assurance program that guarantees residents receive fresh, tasty, well-prepared meals served promptly and politely.
• Develops well-balanced recipes and menus in collaboration with chef and Dining Services Director.
• Maintains the resident request logbook and forwards these request to the chef and Dining Services Director.
• Remains knowledgeable of all menus and descriptions.
• Assists in maintaining food costs and ensuring budgetary compliance.
• Assists in the purchasing all food and non-food items.
• Assists with the scheduling of all food service personnel to maintain compliance with budgetary guidelines.
• Assists with resident billing of food service charges.
• Assists in the maintenance of all department logs and ensures bookkeeping policies are followed.
• Assists in ensuring all food and beverage is stored, handled and prepared under safe and sanitary conditions as set forth by the company and the local, state and county health departments.
• Acts as the facility’s representative for any health department of other required inspections; assures compliance, follows up to assure any deficiencies are immediately corrected in the absence of the Dining Services Director.
• Hires, trains, disciplines and terminates departmental employees in accordance with company policies.
• Assists in ensuring all department training standards are met and up to date.
• Supervises the daily operation of dining room(s) and room service.
• Ensures room service orders are delivered timely and properly with the Dining Room Manager.
• Ensures smooth and timely opening of the dining room.
• Inspects side work to ensure completion and closes dining room with the Dining Room Manager.
• Provides supervision for special functions in the absence of the Dining Services Director.
• Assists appropriate staff to coordinate special events.
• An associate should perform all duties as assigned by his/her supervisor.

Benefits

• You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.
• Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
• To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees