Dining Reservation Specialist

Atlantis Casino Resort Spa • Reno, NV

354d

About The Position

Come join Team Atlantis! The Reservation Sales Agents assist guests on booking dinner reservations for all Food & Beverage over the phone or through email. They describe the ambiance, dress code, and culinary selections. To be successful, agents must have a clear speaking voice and demonstrate strong interpersonal, analytical and organization skills. This is a Day Shift position, and working on weekends is mandatory.

Requirements

• Excellent communication skills, both written and verbal.
• Proficient in relevant computer applications (Office, Word, Excel)
• Ability to type a minimum of 35 words per minute.
• Ability to create dinner menus.
• Flexible schedule.
• Excellent organizational skills.
• Filing technique.
• Knowledge of Forbes techniques.
• Knowledge of call center telephony and technology.
• Experience within call center or customer service environment preferred.
• Must adhere to all appearance standards, including but not limited to no 'visible' tattoos/piercings or unnatural hair colors.

Responsibilities

• Expert communicator that is able to listen effectively and communicate in a clear, friendly and professional manner.
• Provide superior service via phones, e-mails and faxes as a receiver and caller.
• Ability to incorporate active listening skills and questioning techniques that support effective telephone communication.
• Utilize an effective approach to handle special telephone tasks such as call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
• Effectively deal with job stress, angry callers, and upset guests.
• Understand the impact of attitude when speaking with guests.
• Ability to build a positive rapport with all manner of guests over the phone to create a pleasant experience for the guests and draw them back to our resort for future visits.
• Apply proper telephone etiquette to satisfy various guest situations.
• Assist with questions regarding the Company and Special Events.
• Assist with filing when needed.
• Display time flexibility towards shifts as per work floor requirements and holidays.
• Excellent computer skills and data entry.
• Knowledge of Forbes Standards.
• Ability to upsell menu items.
• Maximize the seating capacity without disrupting restaurant flow.
• Adhere to all company policies and procedures.
• Any other job duties as assigned.
• Other duties as assigned by management.

Benefits

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Paid Vacation
• Holiday Pay
• Recreation /Fitness Discounts
• Weekly Resort Prizes
• Career Development and Training Workshops
• FREE daily meal
• Internal Advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees