Dining Floor Supervisor

THE PINES AT DAVIDSON INC•Davidson, NC

About The Position

The Dining Floor Supervisor ensures that Pines' high standards of food and service are upheld, focusing on delivering exceptional service to residents. Responsibilities include developing and implementing operational procedures for front-of-house team members to guarantee consistent and exemplary service across all dining venues. The role involves training team members to meet service goals and enhance resident satisfaction, ensuring all dining experiences align with our high-quality service expectations. The Supervisor actively monitors team performance, manages labor efficiently, and ensures seamless operations by working alongside team members throughout daily operations. We are committed to a culture of inclusion, support and professional growth. If you are ready to be part of our team, we would love for you to apply for one of our full-time or part-time positions. Who we are The Pines at Davidson is a premier continuing care retirement community serving seniors who are living their best lives in a supportive and comprehensive residential and healthcare care setting. From our fitness room with heated swimming pool to our social activities to our multiple dining options for residents, The Pines is a place where you will be proud to work alongside our many dedicated top-of-the-industry team members. We offer a comprehensive benefits package, including health insurance, paid time off and more for full-time team members. The Dining Floor Supervisor ensures that Pines' high standards of food and service are upheld, focusing on delivering exceptional service to residents. Responsibilities include developing and implementing operational procedures for front-of-house team members to guarantee consistent and exemplary service across all dining venues. The role involves training team members to meet service goals and enhance resident satisfaction, ensuring all dining experiences align with our high-quality service expectations. The Supervisor actively monitors team performance, manages labor efficiently, and ensures seamless operations by working alongside team members throughout daily operations. Who you Are

Requirements

Minimum two years’ experience in a Dining Services or Hospitality Equivalent role preferred.
Strong customer service orientation, leadership ability, organizational skills, and ability to respond with critical thinking to changing conditions required
Deep understanding of the Food and Beverage Industry and current trends.

Responsibilities

Supervises team members and operations across all non-bar dining venues
Trains and educates team members on steps of service, time management, and procedural changes, ensuring consistent standards across dining venues, as directed by the Food and Beverage Manager.
Oversees the accurate and efficient completion of opening, running, and closing side work duties to ensure dining venues are resident-ready.
Communicates roles and responsibilities to service staff effectively through both individual and group settings.
Completes end-of-day reports for Leadership Staff.
Conducts pre-shift meetings with service staff to align on objectives and service expectations.
Maintains a continuous presence by working alongside team members during service.
Attends the majority of required meetings with the Dining Team and Pines Leadership
Inspects and enforces uniforms standards to ensure uniforms are proper, clean, and consistent.
Addresses and resolves resident or team member concerns promptly and follows up on concerns with the Food and Beverage Manager
Assist in maintaining monthly/quarterly inventories and par-levels for purchasing.
Manage inventory of dining room items such as silverware, glassware, and table service needs.
Ensures compliance with all local and state laws, as well as Pines policies and procedures.
Adheres to and promotes safety, accident, and emergency policies and procedures.
Performs additional assignments and projects as required by the Food and Beverage Manager.