Dining & Activities Supervisor

The Broadmoor Hotel's Talent Acquisition Team • Colorado Springs, CO

2d

About The Position

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

As a member of the Dining and Activities team, you will ensure our Dining and Activities Agents are properly trained to provide exceptional service in a courteous and professional manner.
Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.

Requirements

• High school diploma or General Education Degree (GED); or related experience and/or training.
• Ideal candidate will have previous experience with providing exceptional customer service.
• The employee is occasionally required to lift/pull/push up to 25 pounds with assistance.
• Ability to multitask and prioritize tasks when there are conflicting priorities.
• Must be highly organized and meticulous with detail.
• Must be proficient using a computer and prepare reports. Knowledge of Word and Excel recommended.
• Self-motivated with the ability to take initiative and be proactive in problem solving.
• Enthusiastic, friendly, and energetic team member who works well with others.
• Strong interpersonal communication skills
• Reasonable accommodations will be made for individuals with disabilities

Responsibilities

• Assists with the daily responsibilities (pulling reports, checking voicemails and assigning call backs etc…) and training for all team members.
• Responsible for daily operations of department when manager is on off-days or vacation.
• Will be a working supervisor answering calls and assisting with guest requests.
• Assists with the professional development of Dining and Activities staff.
• Assist with scoring team members calls regularly.
• Assists with coaching staff, ensure guest satisfaction, and maintain high standards of service and efficiency.
• Maintain an up-to-date knowledge of the hotel and its offerings.
• Address guest complaints and concerns in conjunction with the manager.
• Motivate staff to achieve five-star standards of performance.
• Establish, assist with, and implement performance standards for the Dining and Activities team.
• Establish and maintain reference materials for the Dining and Activities team.
• Conduct training sessions for the Dining and Activities staff along with the manager.
• Build relationships with Restaurant, Golf, Tennis and Spa Leadership.
• Maintains cleanliness and appearance, including of the work area.
• Assists with preparing and writing schedules.
• Participates and conducts Departmental meetings, Human Resources training classes and conducts pre-shift meetings.
• Attend Pre-cons, Operations, and additional meetings, as needed.
• Willingness to work in a fast-paced, team-oriented environment.
• Provides constructive feedback of performance of team members.
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.
• Other duties as assigned.

Benefits

• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED