Digital Workplace Technology Specialist

Group 1001 • Waltham, MA

103d

About The Position

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees. We are seeking a skilled and dedicated Digital Workplace Technology Specialist to provide exceptional end-to-end user support for our organization’s most critical leaders and business processes. This role requires a strong technical background, excellent communication skills, and the ability to handle complex issues efficiently. The ideal candidate will have extensive experience in technical support, particularly with Windows and Microsoft Office, and MacOS. The ability to think on your feet, deal with ambiguous situations, provide quick solutions to problems and understand personas, while developing a deep understanding of how our clients operate is critical to the success of this individual.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or related field (preferred not mandatory).
• Preferred 10 years of experience in technical support or desktop support roles.
• Extensive experience in supporting Windows operating systems, Microsoft Office suite (365) and MacOS.
• Familiarity with JAMF, Intune, Azure environments, DaaS (AWS/AVD) is a plus.
• Familiarity with Zoom, Slack, and MS teams is a plus.
• Preferred familiarity with Terraform, GitHub, Azure DevOps and/or other IaC platforms, Code repositories and CI/CD pipelines.
• Excellent critical thinking, problem-solving abilities and precise attention to detail.
• Strong communication and interpersonal skills, able to articulate technical concepts to non-technical people.
• Ability to work independently and prioritize tasks effectively.
• Customer-focused mindset, strong passion for serving the customer.
• Comprehensive and broad knowledge of all aspects of IT solutions and services.

Nice To Haves

• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or Apple Certified Support Professional (ACSP) are advantageous.

Responsibilities

• Provide 24/7/365, personalized technical support to C-suite executives, senior management, and other key stakeholders throughout the business.
• Handle urgent requests promptly and professionally.
• Drive technology projects necessary for executive requirements and manage technology communications and changes to firm technology policies that impact the executive experience.
• Troubleshoot and resolve all reported technology problems, including in office, residential properties, and client/travel locations.
• Support mobile devices, iPhones, iPads including MDM’s, policies, etc.
• Assist with Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams, etc.).
• Assist in setup and configuration of AV equipment, conference rooms, and day to day meeting requirements.
• Provide remote support for executives and business users working from home or traveling.
• Educate executives and business users on security best practices.
• Maintain accurate records of support requests, resolutions, and system configurations.
• Work closely with other IT teams (network, infrastructure, security) to resolve complex issues.
• Stay updated on industry trends, emerging technologies, and best practices.

Benefits

• Comprehensive health, dental, and vision insurance plan options.
• Basic and Supplemental Life Insurance, Short and Long-Term Disability.
• Immediate access to the Company’s Employee Assistance Program and wellness programs.
• 401K plan, with matching contributions by the Company.
• Generous Paid Time Off.
• Paid Holidays, Bereavement, Jury Duty, and Disability Leave.
• Hybrid Work Model Available.
• Remote Work Opportunities Available for Some Roles.
• Company Matching Gift Program for Community Volunteering and Donations.
• Fitness Centers (Certain locations), Locker-Rooms, Wellness Program Reimbursement Incentive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree