Digital Workplace-Teammate Support Experience Product Manager
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About The Position
The Digital Workplace Teammate Support Experience Product Manager will be a senior-level trusted advisor that thought-leader, working closely with stakeholders to drive how our teammate’s experience support and drive automation, self-service capabilities for our teammates. This position will drive the delivery of the internal Teammate Support portal, Teammate Support mobile application, Catalog services, and more in order to improve the teammate experience when interaction with our Level 1 support desk. This position will be responsible for driving the product strategy, reducing contacts to the IT Service Desk, and evaluating the industry to understand trends and standards to explore innovation opportunities. This role will work closely with developer and engineering resources to deliver best-in-class technology for our teammates and supporters.
