Digital Workplace Support Specialist - Onsite

Danaher

4d • Onsite

About The Position

The Digital Workplace Support Specialist manages on-site IT operations and delivers advanced technical support to Danaher Corporate users, both remotely and in person. The role involves resolving complex issues, maintaining hardware and software across various platforms, and ensuring that IT, AV, and conferencing systems operate smoothly. The role emphasizes ITIL-aligned service delivery, process improvement, and executive-level support, requiring strong technical and leadership skills. Lastly, this role will be required to be onsite located at our Washington DC office.

Requirements

• Minimum two years of experience working in an Enterprise IT environment.
• Leadership, project management, and customer service skills.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.

Nice To Haves

• Prior experience supporting executive-level customers is a plus.
• In-depth knowledge of MS Windows and MacOS systems
• Hands-on experience with MS 365, Active Directory, Intune, Microsoft Office applications, and ITSM platforms (eg, ServiceNow, Cherwell)

Responsibilities

• Deliver Technical Support: Provide daily IT technical support to Danaher Corporate employees, ensuring reliable, efficient resolution of hardware, software, AV equipment and connectivity issues while maintaining a high standard of customer service.
• Advanced Incident & Request Resolution: Provide expert resolution for incidents and service requests requiring advanced technical knowledge; execute in-depth troubleshooting across end-user computing, operating systems, applications, and connectivity, maintaining ownership of incidents through to resolution with consistent communication and strict compliance with service level agreements (SLAs).
• Support Executive Leadership: Deliver white-glove IT support to executive-level users, including CEO and senior leadership teams, ensuring minimal disruption and a high level of professionalism and responsiveness.
• Collaborate Across Global IT Teams: Work closely with a global IT organization, partnering with cross-functional teams and the Danaher Global Service Desk to ensure seamless support, knowledge sharing, and consistent service delivery.
• Manage End-User Computing Operations: Provide comprehensive support for Windows and macOS endpoints, including diagnosing and resolving performance issues, conducting OS-level troubleshooting, and performing device remediation. Manage endpoint lifecycle activities, including device provisioning, patching validation, and peripheral support. Support mobile devices and collaboration tools to ensure seamless connectivity and productivity across platforms.

Benefits

• Danaher offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.
• Check out our benefits at Danaher Benefits Info.
• We offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees