Digital Workplace Services Engineer

Princess Cruise Lines USA • Fort Lauderdale, FL

292d

About The Position

One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can't. The Love Boat promises something for everyone. We're looking for an amazing Workplace Services Engineer to fill this role, which is based in our Fort Lauderdale, FL office. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance, and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis. The Workplace Services Engineer will be involved in installing, configuring, updating, and maintaining Windows operating systems and software. Troubleshoot and resolve issues related to Windows OS, applications, and hardware. Advanced device management, monitoring, and policy implementation using SCCM and Intune. Develop custom scripts to automate installation, configuration, and maintenance tasks. Employ JAMF management and configuration of Apple devices and integrating and supporting Mac OS devices into a predominantly Windows-based network; high-level technical support to end-users for both hardware and software issues; collaboration with team members on implementing new technologies and improving IT infrastructure; and documenting technical procedures, user guides, and best practices. Manage the vulnerability patch management process, including identification, prioritization, and remediation of vulnerabilities in infrastructure systems.

Requirements

• BS in Computer Science
• Have a background in tech support or customer service.
• Have in-depth knowledge of common programs and solutions, especially the products and services used by customers in their industry.
• Have an advanced knowledge of Service Now ticketing platform.
• Microsoft Office Tools expertise, including Visio
• ITIL Certifications
• Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

Responsibilities

• Achieve availability by creating and maintaining a stable technology environment, troubleshooting, resolving issues in an expedient manner, and identifying root cause for complex enterprise systems.
• Manage contractors and vendors to ensure service delivery and projects are completed on time, within budget, and to the highest standards of quality.
• Coordinate with multiple vendors for patch releases and support.
• Establish strong communication channels and agreements with vendors to streamline the patch management process.
• Responsible for fostering effective collaboration with internal teams and external vendors to ensure successful service delivery and project execution.
• Initiate and hold regular formal meetings with internal and external team members when needed, to course correct, provide further clarity, or provide updates to all management levels.
• Lead architectural sessions for assigned products which cross organizational boundaries based upon requirements.
• Provide management and oversight of internal and external resources and providing detailed technical direction as well as broader strategy on projects/products.
• Mentor and train other technical support staff on technical and procedural matters.
• Possess a strong background in problem research and documentation, coupled with the ability to oversee complex projects, mentor junior staff, and ensure technical accuracy and quality.

Benefits

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Water Transportation
• Education Level: Bachelor's degree