Digital Workplace Service Delivery Leader

Truist Financial • Raleigh, NC

237d

About The Position

Digital Workplace Service Delivery leader accountable for driving the successful execution of the Digital Workplace transformation initiatives through strategic vendor partnerships, operational excellence, and proactive risk management. This role ensures the delivery of high-impact programs by establishing scalable service delivery frameworks, enforcing vendor accountability through SLA governance, and embedding a culture of compliance and continuous improvement. By fostering enterprise-wide collaboration and championing employee engagement, the Service Delivery Lead will work closely with the Head of Digital Workplace to accelerate digital adoption, enhance workforce productivity, and build resilient, purpose-driven teams aligned with the bank's long-term strategic objectives.

Requirements

• Advanced degree in a relevant field, or an equivalent combination of education and work experience.
• Eight years progressive related experience in managing enterprise technology organizations combined with overall twelve years progressive related experience in enterprise technology.
• Demonstrated experience in technology organization management, financial management, risk management, people management, issue resolution, influencing team members and other stakeholders, conducting difficult negotiations and managing to stringent timelines for project deliverables.
• Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies.
• Demonstrated leadership in the implementation of complex programs and projects.
• Ability to bring clarity to ambiguous assignments.
• Demonstrated executive level verbal and written communication skills.
• Superior working knowledge of business matters, finance, planning, and forecasting.
• Strong skills in MS Office Suite (PowerPoint, Excel, Word, Visio, Project).

Nice To Haves

• Advanced degree in a relevant field of work (e.g., MBA).
• PMP and/or PgMP.
• Experience in enterprise technology organizational leadership.
• Financial services technology experience highly beneficial.
• Experience implementing large/complex initiatives across a matrix organization.
• In-depth knowledge of management and planning systems theory and practical application to complex initiatives.
• Experience with financial measurements and metrics.
• Financial Services experience.
• Knowledge of business unit's mission and processes.
• Highly articulate.
• Demonstrates executive presence.

Responsibilities

• Provides thought leadership, organizational design, management oversight and execution of Digital Workplace core function(s) or program(s).
• Directs and oversees financial management, organizational planning and design, planning and coordination Digital Workplace-wide transformation program or programs.
• Directs and oversees relationships with key stakeholders including vendor management, legal, risk and business owners and technology leads to support overall Digital Workplace strategic transformation initiatives.
• Lead the end-to-end service delivery support for RFP initiatives with external vendors, ensuring alignment with digital workplace transformation goals; collaborate cross-functionally to define requirements, evaluate vendor capabilities, and drive seamless integration of innovative solutions that enhance employee experience.
• Ensures that program activities are on a path to deliver benefits realization.
• Ensures implementation and oversight of appropriate risk management plans for program initiatives in area of responsibility.
• Monitors and challenges performance of current systems and processes. Identifies and advocates for solutions designed to deliver value and mitigate risk as appropriate.
• Works with the Head of Digital Workplace to drive align the strategy to ensure a cohesive digital workplace experience; ensures alignment of executive priorities, fostering a culture of collaboration and inclusion, and accelerates adoption of digital tools and behaviors that enhance productivity, engagement, and organizational agility.
• Leads teams or multiple teams of internal and/or external resources.
• Analyzes and collectively manages variances to the program plan and overall portfolio and makes recommendation and/or creates action plan to mitigate negative variances or to resolve issues.
• Articulates overall performance of multiple programs and initiatives via dashboard reporting for use.

Benefits

• Medical, dental, vision, life insurance, disability, accidental death and dismemberment.
• Tax-preferred savings accounts.
• 401k plan.
• No less than 10 days of vacation during the first year of employment.
• 10 sick days.
• Paid holidays.
• Defined benefit pension plan, restricted stock units, and/or a deferred compensation plan may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Master's degree