Digital Workflow Consultant

Roche•Boston, MA

1d•$111,800 - $207,600•Remote

About The Position

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Digital Workflow Consultant in the Roche Consulting (RC) group provides advanced technical advice to support a variety of pre-sales and post-sales activities, including consultancy on IT solution recommendations, implementation strategy, integration of laboratory systems, and standardization. This includes leading customer consulting engagements to identify system solutions and requirements for Roche’s products based on RDC IT solution, instrumentation, automation, and customers’ data systems (LIS, EMR, etc). While this field-based position is remote, it will require approximately 80% or more overnight travel throughout the US.

Requirements

Bachelor’s Degree in Computer Science, Information Technology, Medical Technology, Life Sciences AND 4 years of laboratory IT, general IT, product line experience OR 6 years experience of laboratory IT, general IT, product line experience
Seasoned professional with wide-ranging experience in the laboratory or IT setting
Worked on complex issues/projects where data analysis and evaluation are critical and used to drive solution recommendations
Successful at networking with senior internal and external stakeholders in the area of expertise as well as some key contacts outside the area of expertise
Able and willing to travel
Extensive experience within the Clinical Chemistry laboratory as a Medical Laboratory Scientist/Medical Technologist
Technical skills within product groups; including Microsoft Windows, Microsoft SQL, Microsoft IIS, Oracle, Apache, JBoss, Drupal, PHP, MySQL, Networking, Security and Intersystems Cache
Fluency with healthcare domain integration standards (HL7, ASTM, IHE, DICOM, HIPAA, ADT, etc.)
Experience with file parsing (XML, XSLT, etc.)
Strong understanding of RDC total solution including interaction between RDC IT Solutions and Instruments
In-depth knowledge of the clinical customer base and critical components of an LIS and laboratory IT processes and workflows
Ability to troubleshoot complex problems, and drive resolution
Highly Effective communication skills; ability to effectively communicate with and translate requirements for both technical and non-technical groups
Three years of project or process management experience

Responsibilities

Collaborate with internal stakeholders to define and align on sales strategy for assigned opportunities; assist in assigned customer pre-sales activities to ensure the right solution is provided for each customer
Conduct laboratory process analysis, develop solution proposal presentation, and deliver recommendations to assigned customers in close alignment with internal stakeholders
Perform deep dive demonstrations of the Roche digital solution in coordination with sales colleagues
Collaboratively design highly complex workflows to maximize the RDC solution for customers
Gather customer requirements in the sales phases and implementation phases with structured handoffs to IT implementation teams
Assess customer lab workflows, IT data flows, and current testing environment which will drive Roche IT solution configuration settings
Provide complex technical recommendations to customers on operational aspects of their Laboratory and IT solutions as it relates to post-live optimization
Direct and coordinate activities to ensure project progresses on schedule and meets specified project performance parameters; manage expectations, identify risks, and formulates plans to minimize impacts to the customer journey throughout implementation
Participate in the review of requirements for new product development.
Provide expert technical advice to internal resources and customers, in the implementation and optimization of Roche solutions.
Mentor less experienced team members
Actively participate in and conduct pre-sales and post-project review meetings for RDC customers and internal stakeholders