Digital Worker Designer

Caterpillar•East Peoria, IL

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. The Digital Worker Designer is responsible for designing and implementing governed, enterprise‑ready AI digital worker identities that perform work traditionally done by human roles. This role translates business and operational needs into clearly defined digital worker responsibilities, behaviors, and guardrails, and brings those designs into production on enterprise AI platforms. Operating with broad autonomy, the Digital Worker Designer partners with business, functional, and technical stakeholders to define what digital workers do, how they make decisions, what information they can access, and when work must escalate to humans. This role is accountable from concept through implementation, ensuring digital workers are operational, trusted, auditable, and delivering measurable business outcomes. The role also establishes repeatable patterns and standards that enable scalable adoption of AI‑driven work across the enterprise.

Requirements

Bachelor’s degree or equivalent experience in technology, operations, knowledge management, or a related field.
Experience translating business or operational requirements into automated, decision‑based, or workflow‑driven solutions.
Strong ability to analyze human roles and decompose them into responsibilities, rules, and decision points.
Experience working in cross‑functional environments with both technical and non-technical stakeholders.
Comfort operating in emerging, evolving problem spaces with incomplete or ambiguous requirements.

Nice To Haves

Experience with AI agents, virtual assistants, automation platforms, or decision systems.
Understanding of concepts such as retrieval‑augmented generation (RAG), decision automation, or workflow orchestration.
Experience designing governance, risk controls, or quality frameworks for automation or AI‑enabled solutions.
Familiarity with enterprise AI platforms such as Copilot, Sidekick, or similar tools.