Digital Vendor Management Office Manager

Charter Manufacturing • Mequon, WI

4d • Hybrid

About The Position

Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family! Manager, Digital Vendor Management Office (VMO) Location: Hybrid in Mequon, WI (3 days a week in office) Department: Digital / IT 🌟 Position Purpose / Mission Lead the creation and continuous evolution of Charter’s Digital Vendor Management Office (VMO). In this highly strategic role, you will shape how Charter engages, governs, and maximizes value from its digital vendors across all divisions. You will design and execute vendor strategies that drive cost optimization, reduce risk, strengthen compliance, and elevate performance. You will own the full vendor lifecycle—from intake and assessment through contracting, onboarding, performance management, renewals, and exit. As a trusted advisor to senior leadership, you will influence key commercial decisions, negotiate complex technology agreements, and ensure Charter’s digital ecosystem operates with transparency, accountability, and excellence. You will also lead, mentor, and develop a high‑performing vendor management team.

Requirements

• Bachelor’s degree in Information Technology, Business, or related field
• 7+ years of progressive experience in IT/Digital vendor management, strategic sourcing, or technology procurement
• 3+ years of people leadership experience
• Proven success leading or operating within a Vendor Management Office (VMO) or similar governance structure
• Deep experience negotiating technology contracts across hardware, software, cloud, SaaS, managed services, and professional services
• Strong understanding of licensing models, subscription structures, consumption‑based pricing, and SLAs
• Experience with VMS, CLM, or sourcing tools
• Demonstrated success leading RFPs/RFIs/RFQs for complex digital initiatives
• Strong analytical, financial, and risk assessment capabilities
• Ability to influence senior leaders and collaborate across IT, Digital, Legal, Finance, and HR
• Exceptional written, verbal, and executive‑level communication skills

Nice To Haves

• Master’s degree in Business, IT, or related field
• Professional certifications (CPSM, CPM, ITIL, CISM, etc.)
• Experience building or maturing an enterprise VMO or vendor governance framework

Responsibilities

• Establish and lead Charter’s Digital VMO, including governance models, policies, standards, and operating procedures
• Develop and execute enterprise‑wide vendor management strategies aligned with IT and Digital roadmaps
• Standardize vendor intake, onboarding, performance management, renewal, and exit processes
• Ensure compliance with IT standards, security, data protection, and regulatory requirements
• Build, coach, and develop a high‑performing vendor management team
• Oversee all IT and Digital vendor contracts, ensuring consistency, transparency, and accountability
• Partner with Legal to negotiate commercial terms, mitigate risk, and protect Charter’s interests
• Lead renewals, renegotiations, and competitive sourcing events to drive cost optimization
• Maintain a centralized vendor repository, sourcing calendar, and renewal pipeline
• Lead pricing and commercial negotiations, including licensing, rate cards, SLAs, credits, and incentives
• Analyze vendor spend, usage, and performance to optimize total cost of ownership
• Identify opportunities for vendor consolidation, rationalization, and strategic partnerships
• Govern RFP/RFI/RFQ processes for major digital initiatives
• Develop sourcing strategies, evaluation criteria, and award recommendations for executive leadership
• Define and implement vendor performance metrics and scorecards
• Manage executive‑level vendor relationships and strategic engagements
• Proactively identify vendor risks and lead remediation efforts
• Serve as the primary subject matter expert for Digital vendor governance
• Communicate vendor risks, opportunities, and recommendations to senior leadership
• Follow Environmental, Quality, and Safety Management System procedures

Benefits

• We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing.
• Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees