Digital Transformation & Solutions Principal, Digital Customer Experience Practice

ZS Associates, Inc. • South San Francisco, CA

35d

About The Position

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life-changing impact to ZS. Our most valuable asset is our people. At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems-the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Digital Transformation & Solutions Principal is a senior role in the firm and will serve as a Client Leader and Thought Champion in ZS's Digital Customer Experience (DCE) Practice. This role will have responsibility for developing and shaping our Digital CX innovations and solutions, leading a portfolio of large Digital Transformation Global programs with our clients, and cultivating strategic relationship with our client's Business and IT Heads (including Head of Digital, CMOs, CDOs). The successful candidate will work closely with ZS's leadership, expand new Digital business in our existing clients and develop new clients, and build trusted advisory relationships with Digital COEs and Marketing organizations at the company's largest clients. Brief Role Description: This role will be a key leadership position in the DCE Practice responsible for advancing our Digital Strategy, Transformation, Marketing Technology & Operations businesses across North America Lead large scale Digital client business development and delivery engagements primarily in the Life Sciences Industry Significantly contribute to the shaping and acceleration of our in Content Transformation and Media ecosystem disruption business and service lines The role will have responsibility for developing Omnichannel capabilities including working closely with ZS's own AI Personalization Engine Platform (ZAIDYN) Lead and Manage transformation programs and client relationships particularly in the area of AI Personalization Engines, MarTech/AdTech (SFMC, Adobe, CDP) and Operations, Content Transformation, Digital Field Engagement, and Digital Data Management & Analytics Play a lead role in shaping our client's Digital Operating Models, Solution Blueprints, Roadmaps and setting up Digital Transformation Offices to help realize program value and impact Groom a senior team of Digital Strategists, Transformation Leads, and Marketing Operations Specialists Work in tandem with Global counterparts to joint selling and large global program delivery

Requirements

• Bachelor's degree required in Computer Science or related field from a top university
• 5+ years in a leadership role within Management Consulting / Marketing Agency Services (preferably both)
• Demonstrated experience with driving revenue within existing clients and in developing new prospects at senior levels within our clients (Life Sciences or other industries);
• Experience in innovating and disrupting new industry solutions in the Omnichannel CX and Personalization domains
• Strong experience with Modular Content transformation programs
• Strong experience with Media Strategy and transformations at some of the largest clients
• Significant working experience with Brand Marketing Teams
• Strong ability to formulate our client's Omnichannel strategy, implementation roadmap and operating models;
• Strong ability to lead transformation programs that spans business strategy, advanced analytics & AI, and Digital Marketing Technologies
• Demonstrated experience and strong credentials in managing large scale change programs leveraging some or all of the following technology pillars: Salesforce ecosystem (Marketing cloud, CDP and Interaction Studio) Adobe / Content Ecosystem
• Strong analytical and problem-solving skills;
• Excellent oral and written communication skills;
• A strong work ethic;
• A willingness to travel to meet client needs;
• Executive-level presence and communication.

Nice To Haves

• MBA or Advanced Degree is highly desirable and preferred

Responsibilities

• Advancing our Digital Strategy, Transformation, Marketing Technology & Operations businesses across North America
• Lead large scale Digital client business development and delivery engagements primarily in the Life Sciences Industry
• Significantly contribute to the shaping and acceleration of our in Content Transformation and Media ecosystem disruption business and service lines
• Developing Omnichannel capabilities including working closely with ZS's own AI Personalization Engine Platform (ZAIDYN)
• Lead and Manage transformation programs and client relationships particularly in the area of AI Personalization Engines, MarTech/AdTech (SFMC, Adobe, CDP) and Operations, Content Transformation, Digital Field Engagement, and Digital Data Management & Analytics
• Play a lead role in shaping our client's Digital Operating Models, Solution Blueprints, Roadmaps and setting up Digital Transformation Offices to help realize program value and impact
• Groom a senior team of Digital Strategists, Transformation Leads, and Marketing Operations Specialists
• Work in tandem with Global counterparts to joint selling and large global program delivery

Benefits

• ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development.
• Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Industry: Professional, Scientific, and Technical Services