Digital Transformation Senior Program Manager

Arrow Electronics•Marlborough, MA

1d•Hybrid

About The Position

We believe that data-enabled digital capabilities and customer experiences, data-driven decisions, and predictive commercial insights, are all essential to achieving customer value and business growth at scale. The Digital organization drives this at Arrow by creating scalable, innovative, value-creating digital strategies, capabilities, and operations for the Global Components business. The Digital Transformation Senior Program Manager is a blended strategic and tactical business role focused on driving digital capabilities to outcomes. This individual must have proven success managing complex digital transformation programs within global organizational structures. The ideal candidate will excel in highly collaborative environments, navigate international operations effectively, and skillfully influence positive change. They should demonstrate proficiency working in matrixed organizations while supporting innovative ways of working and change management initiatives that advance Arrow's digital transformation across Global Components. If you're passionate about working at the intersection of business and technology to create value through cutting-edge solutions and change management, this is the role for you!

Requirements

8+ years managing complex digital transformation programs
15+ years of experience in product, portfolio or program management
Experience supporting maturity planning
Outstanding relationship management and communication skills
Self-directed performer who excels in cross-functional global teams
Problem-solver who develops practical solutions to business challenges
Strategic thinker who can also manage tactical details effectively
Ability to influence at all levels with emotional intelligence and discretion
Adaptable professional who thrives under pressure and shifting priorities
Continuous learner who embraces feedback and drives improvement
Champion of process excellence to enable organizational maturity

Responsibilities

Process Excellence Champion
Design and implement streamlined business processes leveraging deep expertise in end-to-end operations and improvement methodologies
Drive consistent process adoption that directly supports business strategies while fostering a culture of continuous improvement
Establish meaningful metrics that identify performance gaps and partner with business owners to implement targeted solutions
Lead change management activities, including communication strategies, training programs, and resistance management
Ensure smooth adoption of new processes and digital solutions
Transformation Leadership
Drive delivery of complex digital transformation initiatives across diverse business functions, skillfully coordinating between business teams and IT stakeholders
Provide strategic guidance across multiple functional areas, applying business acumen and transformation experience to drive meaningful outcomes
Lead operational reviews across workstreams while developing and maintaining comprehensive program scorecards that demonstrate business impact
Strategic Program Support
Work independently to develop comprehensive program plans while maintaining transparent communication with key stakeholders
Proactively identify potential roadblocks, recommend practical solutions, and oversee successful implementation
Balance strategic vision with tactical execution to ensure transformation initiatives deliver measurable value
Develop comprehensive roadmaps for digital programs with clear goals, timelines, and deliverables
Communicate digital strategies, goals, and performance metrics to key stakeholders, including executive leadership
Act as a thought leader within the organization, championing the importance of a strong digital experience strategy
Partner with senior members of the Digital Products team to develop, maintain, and implement a 1-3 year strategic goal and action plan for Digital Products Digital Operations
Cascade Digital Operations priorities to team, lead planning of execution strategies, and ensure successful delivery of objectives
Serve as key partner with Digital IT to support driving delivery management
Agility Accelerator
Design and implement flexible working methodologies that reduce bureaucracy and enhance organizational responsiveness
Champion cross-functional collaboration frameworks that enable rapid decision-making and adaptive problem-solving
Balance governance with agility to help teams quickly pivot in response to changes while maintaining operational excellence

Benefits

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
On-site Café with Catering Option for Busy Lifestyles
24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
Bike Racks
And more!
Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process!