Digital Trainer for Elderly, Teenagers and Adults - Bilingual (English/Spanish) Prefered

The Consortium•New York, NY

About The Position

This position is a unique opportunity for a passionate individual to work with OATS to empower older adults by helping them thrive in the digital world and harness technology to achieve their personal goals. Trainers are the face of OATS to older adults; in addition to delivering OATS curriculum and offering technology support, trainers serve as “brand ambassadors” and are responsible for communicating the OATS culture of excellence, curiosity, and attitude. Trainers teach OATS’ curriculum using books and online resources specifically designed for older adults. Trainers guide participants in sending emails, exploring their interests online, connecting with family and friends on social media, banking online, starting small businesses, and much more. Virtual programs are primarily one-off sessions focused around particular technology topics. A successful candidate in this position will be punctual and detail oriented because scheduled training may vary week to week. Our trainers are also fundamental in creating a community of support among participants. This position requires solid proficiency in common software applications and devices, but more important is dedication to teaching and the ability to effectively communicate the relevance of technology to seniors’ lives. A successful candidate will possess a high degree of patience, creativity, dependability, and problem-solving ability, along with a sense of humor and a strong commitment to social change.

Requirements

Excellent speaking and communication skills
Ability to communicate technical information clearly in English
Experience teaching teenagers, adults, and/or seniors, preferable
Proficiency with Windows computers, iOS, popular social media sites, and other common technologies/devices
Ability to work independently and as part of a training team
Superior time-management skills
Flexibility, patience, and a sense of humor
Minimum of 1 year experience in a professional work setting

Responsibilities

Teaching technology courses virtually and in-person using the OATS curriculum and approach
Creating a comfortable and supportive learning environment
Offering personalized support to callers on the Senior Planet hotlines
Making outbound calls to Senior Planet participants
Maintaining professionalism at all times
Representing and promoting Senior Planet culture and opportunities to program participants
Engaging in regular communication with OATS staff, including feedback on curriculum, etc.
Submitting paperwork in a timely manner
Collecting surveys and evaluations
Entering data into Salesforce database
Participating in trainer meetings and other training events
Recruiting participants, as needed
Participating in special projects, as needed (ex. outreach, curriculum, etc.)
Supervising volunteers who assist classes, as needed