Digital Testing Senior Specialist

AAA Mid-Atlantic • Wilmington, DE

33d • $71,410 - $117,737 • Hybrid

About The Position

AAA Club Alliance is currently seeking a Digital Testing Senior Specialist in Wilmington, DE. This is a hybrid role, and will require you to be on-site Tuesday, Wednesday, Thursday. This The primary duties of the Digital Testing Senior Specialist are to: Manages the overall testing for the digital organization. Manages all vendor relationships and contracted employees for testing Proactively builds, analyzes, documents, and adjusts independently generated usability and optimization tests using Adobe Enterprise Solutions. Idea generation includes digital best practices and competitor reviews. Requires the use of development tools and skills including HTML, CSS, JavaScript, etc. Works with digital business partner, production, business line, and marketing stakeholders to effectively coordinate content and launch of A/B tests, inbound landing page requests, emails, and other digital optimization tactics to further enhance the member digital experience. Responsible for product imagery workflow, working with cross functional stakeholders to ensure all assets are delivered per schedule. Ensures all product images best represent product, are highest quality possible, and are available and enabled for all products on the site, including front/side/back and alternate images. Conduct quality assurance in production; leads testing and ensures flawless execution of all customer facing elements. Continuously makes recommendations to increase effectiveness of content management tools, including tagging, SEO keywords/descriptions, tactic deliverability, etc. Maintain email database in accordance with CAN-Spam regulations and Club practices. Analyzes (using Adobe Analytics) and identifies trends (Qualtrics member satisfaction scores, etc.) in content and customer support cases. Identifies root causes and recommends process and policy improvement to improve user experience Other duties as assigned

Requirements

• Bachelor’s degree; business, marketing or related field
• 3-5 years digital experience, with focus on e-commerce, web, internet, email and/or mobile web application experience
• Highly analytical and detail-oriented
• Excellent problem solver
• Quick learner who can take initiative and assume accountability while being a team player
• Excellent written, verbal, and presentation communication skills
• Ability to learn and grow as the industry evolves
• Ability to innovate and grow in a rapidly expanding, fast-paced setting
• Ability to understand and work within industry and association regulations while upholding the AAA brand

Nice To Haves

• Digital experience preferred

Responsibilities

• Manages the overall testing for the digital organization.
• Manages all vendor relationships and contracted employees for testing
• Proactively builds, analyzes, documents, and adjusts independently generated usability and optimization tests using Adobe Enterprise Solutions.
• Idea generation includes digital best practices and competitor reviews.
• Requires the use of development tools and skills including HTML, CSS, JavaScript, etc.
• Works with digital business partner, production, business line, and marketing stakeholders to effectively coordinate content and launch of A/B tests, inbound landing page requests, emails, and other digital optimization tactics to further enhance the member digital experience.
• Responsible for product imagery workflow, working with cross functional stakeholders to ensure all assets are delivered per schedule.
• Ensures all product images best represent product, are highest quality possible, and are available and enabled for all products on the site, including front/side/back and alternate images.
• Conduct quality assurance in production; leads testing and ensures flawless execution of all customer facing elements.
• Continuously makes recommendations to increase effectiveness of content management tools, including tagging, SEO keywords/descriptions, tactic deliverability, etc.
• Maintain email database in accordance with CAN-Spam regulations and Club practices.
• Analyzes (using Adobe Analytics) and identifies trends (Qualtrics member satisfaction scores, etc.) in content and customer support cases.
• Identifies root causes and recommends process and policy improvement to improve user experience
• Other duties as assigned

Benefits

• The starting base compensation for this position is $71,410 to $117,737.
• Comprehensive health benefits package.
• Up to three weeks of paid time off accrued during your first year.
• Annual Bonus Plan.
• 401(K) plan with company match up to 7%.
• Professional development opportunities and tuition reimbursement.
• Paid time off to volunteer & company-sponsored volunteer events throughout the year.
• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Health & Life Insurance, Short Term/Long Term Disability.
• Full time Associates are offered a comprehensive benefits package that includes: Medical, Dental, and Vision plan options Up to 2 weeks Paid parental leave 401k plan with company match up to 7% 2+ weeks of PTO within your first year Paid company holidays Company provided volunteer opportunities + 1 volunteer day per year Free AAA Membership Continual learning reimbursement up to $5,250 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees