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At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are seeking a dynamic and experienced Digital/Technical Product Manager to join our team. As a key member of our product management team, you will be responsible for overseeing the end-to-end lifecycle of digital products, from ideation to launch and beyond. Your role will involve collaborating with cross-functional teams, including IT, design, product management and marketing to deliver cutting-edge solutions that meet both user needs and technical requirements. This role performs the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal team members and partners to tackle complex and ambitious problems to optimize the customers' (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across all channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs Human-Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market.
